本书的编撰工作是由国内从事英语教学工作的专家和商业银行长期派驻海外的管理人员共同完成，具有较强的实用性。它设置了仿真的会话场景，为读者提供了广阔的学习空间；收集了鲜活的实用锦囊，为读者铺设了平坦的学习道路。

本书可供银行的理财师、客户经理、产品经理、大专院校学生和对国际银行服务有所需求的企业和个人使用。

Part Ⅰ Greetings and Self-introduction

问候与自我介绍

Dialogue 2 Making Inquiries and Answering Questions

咨询与解答问题

Dialogue 3 Giving Suggestions and Making Explanations

建议与解释

Dialogue 4 Expressing Tnanks and Making Apologies

致谢与道歉

Dialogue 5 Saying Goodbye

道别

Dialogue 6 Dealing with Complaints

投诉与安抚

Dialogue 7 Potential VIP Customer

挖掘引导优质客户

Dialogue 8 Maintaining the Relationship with VIP Customers

营销维护优质客户

Dialogue 9 Advising Customers

更正指导客户

Dialogue 10 Transfer Service

转账业务

Part Ⅱ Savings and Loans 储蓄和货款

Dialogue 1 Opening Accounts and Depositing(I)

开户(一)

Diaogue 2 Opening Accounts and Depositing(Ⅱ)

开户(二)

Dialogue 3 Opening Accounts and Depositing(111)

开户(三)

Dialogue 4 Opening Accounts and Depositing(Ⅳ)

开户(四)

Dialogue 5 Opening Accounts and Depositing(V)

开户(五)

Dialogue 6 Withdrawing and Closing Accounts(I)

取款、销户(一)

Dialogue 7 Withdrawing and Closing Accounts(Ⅱ)

取款、销户(二)

Dialogue 8 Withdrawing and Closing Accounts Oil)

取款、销户(三)

Dialogue 9 Withdrawing and Closing Accounts(Ⅳ)

取款、销户(四)

Dialogue 10 Withdrawing and Closing Accounts(V)

取款、销户(五)

Dialogue 11 Reporting a Lost Passbook(Certificate)(I)

挂失(一)

Dialogue 12 Reporting a Lost Passbook(Certificate)(Ⅱ)

挂失(二)

Dialogue 13 Inquiry of Account Balance

查询余额

Dialogue 14 Confiscating Counterfeit Notes

没收假币

Dialogue 15 Reception Hall Service(I)

大厅接待对话(一)

Dialogue 16 Reception Hall Service(Ⅱ)

大厅接待对话(二)

Dialogue 17 Auto Loan

汽车贷款

Dialogue 18 Housing Mortgage Loan

住房抵押贷款

Dialogue 19 Interest Rate Adjustment

利率调整

Dialogue 20 Foreign Exchange Loan

外汇贷款

Dialogue 21 Application for Loans of Working Capital

办理流动资金贷款

Dialogue 22 Policy Inquiry-Entrustment Loan

政策咨询——委托贷款

Dialogue 23 Open an Account for Stock Trading

开户炒股

Dialogue 24 Investment Fund

购买基金

Part Ⅲ Money Exchange and Foreign Remittances

货币兑换和国外汇款

Dialogue 1 Inquiry about Exchange Rate

咨询汇率

Dialogue 2 Money Exchange

货币兑换

Dialogue 3 Handling Reconversions

兑回外币

Dialogue4 OutwardRemittances

汇出汇款

Dialogue 5 Inward Remittances

汇入汇款

Dialogue 6 Collection of Bills

票据托收

Dialogue 7 Taking Money Abroad

携带外汇出境

Dialogue 8 Transfer Foreign Currencies

外汇账户间的转账

Dialogue 9 Exchanging RMB for Purchasing House

非居民房产项下结汇

Dialogue 10 Exchanging Foreign Currency for Studying Abroad

留学购汇

Dialogue II BuyingTraveler's Check

购买旅行支票

Part Ⅳ Bank Cards，Phone-banking，E-banking and Other Services

信用卡，电话银行，网上银行及其他业务

Dialogue 1 ApplicationforCreditCards(I)

申办信用卡(一)

Dialogue 2 Application for Credit Cards(Ⅱ)

申办信用卡(二)

Dialogue 3 Cashing with a Foreign Credit Card

外卡取现

Dialogue 4 Reporting the Lost of a Credit Card

信用卡挂失

Dialogue 5 Applying for a Supplementary Card／Attached Card

申请附属卡

Dialogue 6 Applying for Increasing the Credit Line

增加信用卡额度

Dialogue 7 Credit Car t Call Center

银行卡信息中心咨询

Dialogue 8 Payment of Credit Card Bills

信用卡还款

Dialogue 9 Applying for Phone—banking Service

申办电话银行服务

Dialogue 10 Phone—banking Service(Ⅰ)

电话银行服务(一)

Dialogue 11 Phone—banking Service(Ⅱ)

电话银行服务(二)

Dialogue 12 Phone—banking Service(Ⅲ)

电话银行服务(三)

Dialogue 13 Phone—banking Service(Ⅳ)

电话银行服务(四)

Dialogue 14 Phone—banking Service(Ⅴ)

电话银行服务(五)

Dialogue 15 Applying for E-banking Service

申请网上银行服务

Dialogue 16 Enquiry about E-banking Business

网上银行服务咨询

Dialogue 17 ATM Service(Ⅰ)

自动取款机服务(一)

Dialogue 18 ATM Service(Ⅱ)

自动取款机服务(二)

Dialogue 19 ATM Service(Ⅲ)

自动取款机服务(三)

Dialogue 20 Safe Deposit Box Service

银行保管箱业务

Dialogue 21 Investment(Fund)

投资(基金)

Dialogue 22 Investment(Securities)

投资(股票)

Dialogue 23 Private Banking

私人理财

Dialogue 24 Insurance

保险

参考书目