Unit 1 Format of Business English Letters
Layout of Business Letter-writing
Format of Business Letter-writing
Addressing Envelopes
Layout of Business E-mail
Unit 2 Body of Business English Letters
1 The International Fair
2 Appreciation
3 Invitation
4 Reservation
5 Notification
6 Recommendation
7 Sales Promotion
8 Placing Orders
9 Payment
10 A Credit Reference
11 Job Search
12 Product Consultation
13 Claims and Settlement
14 Quotation
15 Business Negotiation
16 Apology
17 Visiting
18 Condolences
Unit 3 Common Business E-mail Collection
1 Landing a Dream Job
2 My Visit to San Francisco
3 Response for Visit to San Francisco
4 Change of My E-mail Address
5 Finding a Host Family
6 Mail-order Catalog
7 My Order for the Everflo Baby Carriage
8 Reply on Your Order of Baby Carriage
9 Job Application with Resume
10 Inviting to Job Interview
11 Confirm an Appointment
12 Requesting a Meeting
13 Thanks for a Warm Reception
14 Team Meeting on Project Z
15 Clarification of Assigned Task
16 Request for Vacation
17 I will be on Vacation
18 Interested in Your Services
19 Appreciate Your Referral
20 Visit Our New Website
Unit 4 Useful Sentence for Business E-mail
1 Usual Greetings
2 Greetings of Spe Day
3 Grateful Expression
4 Apologizing
5 Thanks for Replying
6 Recent Situation
7 The Reception Invitation
8 To Inform and Inquire
9 Confirming Information
10 Requesting Help
11 Shopping
12 Expressing Your Opinion
13 Complain
14 Appointments and Commitments
15 The Complementary Close
16 Greetings of Closing
Appendix
1 Common Abbreviations
2 Department and Job Title of Companies
3 World's Major Ports
References

本书作者根据《国务院关于大力发展职业教育的决定》的文件精神，以《高等职业院校专业教学标准(试行)》为依据，本着“以职业能力为导向，以素质技能为目标”的宗旨来编写此教材。本书共4个章节，含有近370篇小英文案例，每篇文章后有单词和短语的中文解释，有练习题确认学生