本教材为民航商务专业英语教材，全书共分为7章，涵盖了民航商务的各个领域，内容包括航空业概述、市场营销、旅客服务、空运货物、机场、安全及新趋势。为帮助学生理解掌握教材内容，每节均设置了案例导入、重难点术语解释、长难句解析、重点词汇等模块。同时，本教材还提供了重难点词汇音频，扫描书中二维码即可收听学习。
本书可作为高等院校民航商务、民航运输以及相关专业教材，也可供行业相关岗位从业人员参考使用。

Chapter 1 AIRLINE INDUSTRY oVERVIEW
Section 1 Industy Evolution
Section 2 Factors Influencing Mode Selections of low-cost Ca／Tiers and a Full-service Airline
Section 3 Introduction of ICAO and IATA
Chapter 2 MARKETING
Section 1 Passenger Air Fare
Section 2 Global Distribution System
Section 3 Electronic Ticket
Section 4 Code-Sharing and Aidine Alliances
Chapter 3 PASSENGER SERVICE
Section 1 Self-service Check-in Kiosk-CUSS
Section 2 Travel Information Manual
Section 3 Baggage
Section 4 Overbooking
Section 5 Flight Delay
Chapter 4 AIR CARGO
Section l Air Cargo Market Characteristics
Section 2 Air Cargo Facilities
Section 3 Air Cargo Rates and Charges
Section 4 The Air Waybill
Chapter 5 AIRPORT
Section 1 Hub Airport
Section 2 Regional Airport
Section 3 Beijing Daxing International Airport
Chapter 6 SAFETY
Section 1 Dangerous Goods Transportation
Section 2 Weight and Balance of Aircarft
Section 3 Positive Passenger Bag Match
Chapter 7 NEW TRENDS
Section 1 IATA New Distribution Capacity
Section 2 ONE Order P1an
Section 3 Build Global“123”Fast Cargo Flow Circle
Appendix 1 Extract from airline two character code and ticket settlement code
Appendix 2 Airport code of major cities in China
Appendix 3 Code of major international cities
Appendix 4 Extract from international special fare restrictions
Appendix 5 Extract from Singapore TIM
Appendix 6 Regulations on passenger service management of public air transport
References