王今朝编著的《酒店管理》内容介绍:To truly understand hotel, one must first understand its types and its characteristics (Chapter 1). The topics of hotel management contents are fully coved in Chapter 2. Quality is a life-thread of an organization. Then a thorough discussion of quality management is followed in Chapter 3.While there is no universal agreement on the best order in which to study the operational functions of a hotel facility, the author begins with room division (front office and housekeeping department).The key points and procedures are discussed in Chapter 4. Room division is so important to an understanding of how guests' needs are met by these critical functional areas. An examination of the food and beverage areas is found in Chapter 5. The hotel's human resource function in Chapter 6 begins the look at specific function of a hotel faeility.
王今朝编著的《酒店管理》内容介绍:This book focuses on the knowledge necessary to successfully run a hotel. Although viewed from the perspective of a manager, the various elements of the book are applicable to all departments in a hotel. The book prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational operation and the interdependent relationship among departments. Covering the fundamentals of hotel management, this book provides hospitality professionals with the practical skills they need to be successful general managers.
The author wishes to think many individuals whose help, beginning with the concept and continuing through the writing and review of content information, has been critical to the book's development.
INTRODUCTION TO HOTEL INDUSTRY
Classification and Rating of Hotels
Basic Types of Hotel Properties
Hotel Industry Characteristics
Measuring Hotel Performance
Partners in the Hotel Industry
The Structure of the Hotel Industry
THE MANAGEMENT OF HOTEL
Management Functions
Content of Hotel Management
Hotel Genera] Manager
Examples of Best Practice in U. S. Hotel Industry
Information System Management
HOTEL QUALITY MANAGEMENT
Quality and Quafity Management SystemINTRODUCTION TO HOTEL INDUSTRY
Classification and Rating of Hotels
Basic Types of Hotel Properties
Hotel Industry Characteristics
Measuring Hotel Performance
Partners in the Hotel Industry
The Structure of the Hotel Industry
THE MANAGEMENT OF HOTEL
Management Functions
Content of Hotel Management
Hotel Genera] Manager
Examples of Best Practice in U. S. Hotel Industry
Information System Management
HOTEL QUALITY MANAGEMENT
Quality and Quafity Management System
Total Quality Management
THE ROOM DIVISION
The Front Office Department Function
The Housekeeping Department Function
lnteractians
THE FOOD AND BEVERAGE DEPARTMENT
Food & Beverage Oudets
Jobs in Food and Beverage Department
Process of Food Service
Room Service Operation
Banquet Operations: Profit Opportunities
Alcoholic Beverage Service in Hotels
THE HEMAN RESOURCE DEPARTMENT
Role of Human Resource Department
Challenges in Modem HRM
Activities of Human Resource Department
THE SALES AND MARKETING DEPARTMENT
What Does a Marketing Department Do
Segmentation of tire Sales and Marketing Department
Functions of tire Sales and Marketing Department
Reporting, Measurement, Feedback and Control Systems
8 THE ACCOUNTING DEPARTMENT
Responsibilities
Financial Reporting
Budgeting
9 THE ENGINEERING AND MAINTENANCE DEPARTMENT
System of Maintenance Management
Areas of Responsibility
Interactions
Managing Maintenance
Managing Utilities
10 THE SAFETY AND SECURITY DEPARTMENT
Persona] Safety
Properly Security
Liability for Damage or Loss to Guest Property
Departmental—specific Threats
11 INTERNATIONAL HOTEL INDUSTRY DEVELOPMENT
International Hotel Management Groups
Worlds largest Hotel Companies and Largest Hotels
Challenges Confronting the Hotel Industry
Issues in Hotel Industry
Trends In Hotel Industry
REFERENCES