胡朝慧主编的《酒店英语》共分五个部分，三十个单元，每单元在都有教学重点与基本操作流程。课文以对话形式按照客人入住的时间空间和顺序以次编排，分别为客房预订、住店登记、引领房间、住店服务、餐饮、娱乐健身等内容。对话情景选择贴近实际工作场景，突出针对性和使用性。每单元后安排了听、说，读、写的练习，便于学生对相关知识点和语言点的巩固和理解。

胡朝慧主编的《酒店英语》是根据高职高专酒店英语服务与管理专业教学计划的要求，突出职业教育的特点，注重对学生职业能力的培养而编写的。教材始终贯穿“以职场为中心，以就业为先导”，体现了知识的应用和可操作性。其中，情景对话的内容按照客人入住的顺序展开：前厅部、客房部、餐饮部、购物及康乐部；对话情景的选择贴近酒店工作的实际，语言简洁、规范，并配有美籍专业人士录制的光盘，语音纯正，情景性强，便于学生模仿和掌握。章节的课后练习精心设计，灵活多样，既增强了趣味性，又实现了用英语交流的目的。

《酒店英语》适合高职院校旅游专业学生作为教材使用，也可供旅游从业人员参考学习。

Paer One THE FRONT OFFICE

Chapter One Business Reservation Service

 Dialogue 1 Receiving a Reservation

 Dialogue 2 Tour Group Reservation

 Dialogue 3 Face to Face the Reservation

 Dialogue 4 Revising the Reservation

 Dialogue 5 Cancel the Reservation

 Dialogue 6 No Empty Rooms

Chapter Two Reception Desk

 Dialogue 1 Registration

 Dialogue 2 Receiving the Individual

 Dialogue 3 Receiving the Advance Reservation

 Dialogue 4 Receiving a Travel Group

 Dialogue 5 Extending the Stay

Chapter Three The Bellman

 Dialogue 1 Check in Services

 Dialogue 2 Show the Way to Her Room

 Dialogue 3 Delivery of Luggage

 Dialogue 4 Ordering a Taxi

 Dialogue 5 Ticket-Booking Service

Chapter Four At the Information Desk

 Dialogue 1 Showing the Way inside the Hotel

 Dialogue 2 Showing the Way outside the Hotel

 Dialogue 3 Introduction Some Scenic Spot and Shopping Center

 Dialogue 4 About the Traffic

Chapter Five Telephone Operator

 Dialogue 1 An Overseas Call

 Dialogue 2 In-house Call Service

 Dialogue 3 Leaving a Telephone Message

 Dialogue 4 Answering Guest's Inquires

Chapte Six Settling Guests' Complaints

 Dialogue 1 Settling Complaints about Air-conditioner

 Dialogue 2 Settling Complaints about Bad Quality of Food

 Dialogue 3 Settling Complaints about Slowness in Service

Chapter Seven The Business Center

 Dialogue 1 Recommending Express Service

 Dialogue 2 Typing, Photocopying

 Dialogue 3 Receiving and Sending Fax

Chapter Eight The Cashier

 Dialogue 1 Foreign Currency Exchange

 Dialogue 2 Checking in Cash

 Dialogue 3 Checking with Traveler's Check

 Dialogue 4 Checking by Credit Card

 Dialogue 5 Mis-calculation

Chapter Nine At the Conference

 Dialogue 1 Introduction of Hotel Meeting Facilities

 Dialogue 2 Changing the Meeting Services

 Dialogue 3 Offering Special Services

Part Two THE HOUSEKEEPING DEPARTMENT

Chapter Ten Receiving Guests

 Dialogue 1 Guiding the Guest to Their Rooms

 Dialogue 2 Introducing the Room Facilities

 Dialogue 3 About Hotel Services

Chapter Eleven Chamber Service

 Dialogue 1 Cleaning the Room

 Dialogue 2 Changing the Room

 Dialogue 3 Adding beds

 Dialogue 4 Turn-down Services

 Dialogue 5 Claim and Damage

Chapter Twelve Special Service

 Dialogue 1 Buying Things on Request

 Dialogue 2 Borrowing Something

 Dialogue 3 Wanting to Add Something

Chapter Thirteen Laundry Service.

 Dialogue 1 Explaining How to Get the Service

 Dialogue 2 Filling the Laundry Lists

 Dialogue 3 Choose Express Service..

 Dialogue 4 Misdelivering the Laundry

Chapter Fourteen Miscellaneous Service

 Dialogue 1 Asking for Baby-sitting Service

 Dialogue 2 Dealing with Emergency

 Dialogue 3 Asking for a Doctor

 Dialogue 4 A Morning Call

Chapter Fifteen Maintenance Serviee

 Dialogue l Introduction on Certain Facilities in the Room

 Dialogue 2 Repairing the Washing Machine

 Dialogue 3 Something Wrong with the Toilet

Part Three FOOD AND BERVERAGE DEPARTMENT

Chapter Sixteen Reservation Service

 Dialogue 1 A Call Reservation

 Dialogue 2 Refusing a Reservation

 Dialogue 3 Cancel a Reservation

 Dialogue 4 Receiving the Dinner

 Dialogue 5 Receiving Walk-in Guests

 Dialogue 6 No Empty Seats

Chapter Seventeen Chinese Food

 Dialogue 1 Ordering Chinese Dishes

 Dialogue 2 Recommendation

 Dialogue 3 Special Chinese Food

 Dialogue 4 Wines and Drinks in Chinese Restaurant

Chapter Eighteen Serving Dishes

 Dialogue 1 Misserving

 Dialogue 2 Special Need in Dishes

 Dialogue 3 Complaints about the Dishes

 Dialogue 4 Dessert Ordering

Chapter Nineteen Offering Room Serving

 Dialogue 1 Ordering Chinese Breakfast

 Dialogue 2 Ordering Western Breakfast

 Dialogue 3 Special Ordering

 Dialogue 4 Dish Delivering

Chapter Twenty At the Bar

 Dialogue 1 Ordering Chinese Wines

 Dialogue 2 Ordering Western Wines

 Dialogue 3 Crazy Bar

 Dialogue 4 Chatting with a Guest

Chapter Twenty-One Western Food and Buffet

 Dialogue 1 Dinner in a Western Restaurant

 Dialogue 2 Dinner a La Carte

 Dialogue 3 Buffet

Chapter Twenty-Two Ways of Paying

 Dialogue 1 Signing the Bill

 Dialogue 2 Paying with Credit Card

 Dialogue 3 Paying in Cash

 Dialogue 4 Explain the Bill

Part Four SHOPPING

Chapter Twenty-Three At the Arts and Crafts

 Dialogue 1 Greeting Customers

 Dialogue 2 Recommending Jewelry

 Dialogue 3 Introducing China Silk.

 Dialogue 4 Testing the Quality.

Chapter Twenty-Four At the Souvenir

 Dialogue 1 Introducing China Painting

 Dialogue 2 Chinaware

 Dialogue 3 Recommending Other Products

Chapter Twenty-Five At the Food Shop

 Dialogue 1 Introducing Local Products

 Dialogue 2 Introducing Tea

 Dialogue 3 Wrapping the Goods

Part Five RECREATION AND FITNESS CENTER

Chapter Twenty-Six At Sing and Dance Hall

 Dialogue 1 At the Night Club

 Dialogue 2 At the Karaoke Bar

 Dialogue 3 At the KTV Parlor

 Dialogue 4 At Dancing Hall

Chapter Twenty-Seven At the Health Club

 Dialogue 1 Introduce the Facilities

 Dialogue 2 At Bowling Room

 Dialogue 3 At The Swimming Pool

 Dialogue 4 At Sauna

Chapter Twenty-Eight At the Chess

 Dialogue 1 At Billiards

 Dialogue 2 Playing Bridge

 Dialogue 3 Getting the Membership Card

Chapter Twenty-Nine At the Beauty Center

 Dialogue 1 At the Beauty Salon

 Dialogue 2 At the Barber's

 Dialogue 3 Facial Treatment

APPENDIX I Useful Words and Terms for Hotel English

APPENDIX II Tapescripts for Listening Exercises

Reference