本书由13个单元组成，按照乘务人员的工作流程编写，主要涉及工作环节如下：订票服务、准备起飞、免税商品、欢迎登机、飞行中的服务、机上特殊服务、急救、准备降落、抵达、海关与入境检查。每单元包含的主要模块为：热身练习、情景会话、语言点、句型、语言操练、练习、背景资料、补充阅读。这些模块不仅涉及到了详细的工作情景和细节，包含了乘务服务的专业英语表达，而且包含了英语语言基础知识；在传授知识的同时，通过语言操练、练习等模块进行巩固练习。

Unit 1 Booking Service 订票服务
1.1 Flight Tips
Staying Hydrated during an Air Travel 飞行途中保持水分
1.2 Dialogues
(1)Something Is Wrong with Booking on the Website 网上订票遇到问题
(2)Booking a Nonstop Flight 预订直航班机
(3)Putting a Passenger on a Waiting List 将乘客列入等候名单
(4)Booking for a Vegetarian Passenger 为素食者订票
1.3 Lanquaqe Points
1.4 Sentence Patterns
Greeting 问候
Offering Help 提供帮助
Saying Goodbye 告别
Expressing and Answering Gratitude 表达与回应感激
1.5 Lanquaqe Practice
1.6 Backgrounds
How to Buy Air Tickets? 如何购买机票
1.7 Exercises
1.8 Supplementary Reading
A Flight Attendant，to Be or Not to Be? 要不要做个空中乘务人员
Unit 2 Departure(Ⅰ) 准备起飞(一)
2.1 Flight Tips
A Smart Way to Deal with Jet Lag 巧妙应对时差
2.2 Dialogues
(1)Arranging Check-in for Unaccompanied Children 为无人陪伴儿童办理登机手续
(2)Arranging Check—in for a Disabled Person with a Service Dog 为带有伺服犬的残障人士办理登机手续
(3)Attending to a Passenger with Lost Property 为丢失物品的乘客提供服务
(4)Offering Help to Passengers Who Missed Their Flight 为误机的乘客提供帮助
2.3 Lanquaqe Points
2.4 Sentence Patterns
Giving Directions and Positions 指引方向与位置
Unit 3 Departure(Ⅱ) 准备起飞(二)
Unit 4 Duty-free Goods 免税商品
Unit 5 Welcome Aboard 欢迎登机
Unit 6 In-flight Service(Ⅰ) 飞行中的服务(一)
Unit 7 In-flight Service(Ⅱ) 飞行中的服务(二)
Unit 8 Special Service 特殊服务
Unit 9 First Aid 急救
Unit 10 Pre-Landing 准备隆落
Unit 11 Arrival(Ⅰ) 到扶(一)
Unit 12 Arrival(Ⅱ) 到达(二)
Unit 13 Customs and Immigration 海关与入境检杏
Appendix Interview Techniques 面试技巧