《剑桥商务英语沟通技能：高级商务写作》几乎覆盖商务写作的所有方面——邮件、信函和报告。

《剑桥商务英语沟通技能：高级商务写作》内容主要集中在沟通技能及写作大纲。

《剑桥商务英语沟通技能：高级商务写作》书后附的CD再现了真实的商务人士如何会面，以及电话沟通。

《剑桥商务英语沟通技能：高级商务写作》书后附有练习答案和录音脚本。

Getting ready to write for impact

1 Introductions，requests，enqui ries

A Introduce you rself in emails and Ietters

B Enquiries and requests in emails and letters

2 Notes and minutes

A Note—taking skills

B Meeting minutes

3 lnvitations and Ietters

A Write．accept and decline invitations

B Formats for business Ietters

4 Preparing a report

A Analyse what makes a report effective

B Making notes for a report

5 Making your case in a report

A The Introduction

B Present information and describe data

6 Getting the tone right

A Ensu re the style is right

B Apologise and thank in emails and letters

Case study 1：Kompleet Solutions

7 Making and responding to complaints

A Make complaints

B Handle complaints

8 The body of the report

A Link your ideas and build effective pa ragraphs

B Think about the reader

9 Negotiating in writing

A Negotiate via email；cOnfirm ag reement

B Structure negotiating emails

10 The report concluded

A The Conclusions section

B The Recommendations section

11 Making arrangements by email

A Set up meetings；confirm and change arrangements

B Check understanding；cla rify meaning

12 Finishing a report

A Write an Executive summarv

B Edit and check your writing

Case study 2：ADC

Audio scripts

Answer key

AdditionaI materials

Extended writing tasks

Extended writing tasks：Model answers

Acknowledqements