本书基于民航客舱服务的整个工作流程来实施整体设计，以国外一个大家庭的部分成员为代表性的服务对象，以南航初始乘务员为主要工作人员，模仿Family Album U.S.A.系列来设计真实的工作情境和语言环境，以乘务员对应的工作任务导入各单元的学习内容，由浅入深，层层递进。内容包括航空公司应聘、航空公司工作、航前准备、旅客接待、安全检查和演示、客舱娱乐服务、客舱餐饮服务、免税品售卖、客舱应急处置、降落前和到达服务等主要环节。
本书可作为高职高专院校空中乘务、航空服务等专业的专业英语教材，也可作为航空公司初始乘务人员、民航企业员工的学习和培训用书，还可作为初级乘务员技能证书考试的参考用书以及空中乘务员复训时英语面试和口语测试的参考资料。

Module 1 English Interview for Cabin Attendant
Unit 1 Greetings and Personal Information
Unit 2 Behavioral Interview and Interview Skills
Module 2 Airline Jobs
Unit 1 Airline Services
Unit 2 Airline Personnel
Module 3 Pre-flight Preparation
Unit 1 Pre-flight Briefing
Unit 2 Pre-flight Check
Module 4 Passenger Reception
Unit 1 Boarding and Greeting Service
Unit 2 Announcements of Reception
Module 5 Safety Check
Unit 1 Safety Demonstration
Unit 2 Safety Regulations and Instructions
Module 6 Passenger Comfort
Unit 1 In-flight Facilities Service
Unit 2 Entertainment Service
Module 7 Catering Service
Unit 1 Meal and Drink Service
Unit 2 Special Diet Service
Module 8 Passenger Service
Unit 1 Common Passenger Service
Unit 2 Special Passenger Service
Unit 3 Delayed and Transfer Passenger Service
Module 9 In-flight Shopping Service
Unit 1 In-flight Retail Service
Unit 2 Duty-free Shopping Service
Module 10 Safety and Emergency
Unit 1 FirstAid Service
Unit 2 Emergency Procedures
Module 11 Landing Service
Unit 1 Pre-landing Service
Unit 2 Entry Card and Customs Declaration
Module 12 Arrival Service
Unit 1 Luggage Claim Service
Unit 2 Airport Tax Refund
Appendix FrequentiyAsked Questions and Suggested Answers in Interview
References