本书不仅体现了内容的实用性和应用性，也体现了知识的系统性，还反映了靠前外酒店业的新观点和新经验。全书分为酒店基础(Hotel Basics)、服务指南(Service Guide)、酒店管理(Hotel Management)、房务部(Rooms Division)、餐饮部(Food & Beverage Division)、会议服务、康乐服务与投诉处理(Convention, Recreation and Complaints)、基本交际用语(General Expressions)和情景交际用语(Situational Expressions)八章和酒店组织机构与职位(Hotel Organizations and Positions)、酒店术语(Hotel Terms)、中式菜单(Chinese Food Menu)、西式菜单(Western Food Menu)、酒单（Wine List）、饮料单（Drinks List）和酒店表单(Hotel’s Application Forms)七个附录。本书是为了满足酒店管理人员及对客服务人员对酒店专业英语的需要而作。同时，采用英汉语对照的编排方式也使得本书还可用作大中专院校的旅游、酒店等相关专业的双语教材。

Part One English for Hospitality Basics
部分 酒店基础英语
Chapter One Hotel Basics 酒店基础
Lesson 1 Hotel Functions, Types, and Ratings
Lesson 2 Hotel Organizational Structure
Lesson 3 Hotel Operating Models
Lesson 4 Guest Cycle and Hotel Services
Chapter Two Service Guide 服务指南
Lesson 5 Hotel Profile, Welcome Speech, and Environmental Commitment
Lesson 6 Hotel Rules and Regulations
Lesson 7 Front Office Services
Lesson 8 Housekeeping Services
Lesson 9 Food & Beverage Services
Lesson 10 Conference and Recreation Servi
Chapter Three Hotel Management 酒店管理
Lesson 11 Hotel Management
Lesson 12 Hotel Human Resources Management
Lesson 13 Hotel Finance Management
Lesson 14 Hotel Engineering Management
Lesson 15 Hotel Security Management
Lesson 16 Hotel Marketing Management
Chapter Four Rooms Division 房务部
Lesson 17 Overview of Front Office Department
Lesson 18 Front Desk and Room Reservation Desk
Lesson 19 Reception Desk, Information Desk, and Business Center
Lesson 20 Cashier's Desk and Concierge Desk
Lesson 21 Hotel Lobby and Telephone Operator
Lesson 22 Overview of Housekeeping Department
Lesson 23 Functions of Housekeeping Department
Lesson 24 Room Description
Lesson 25 Room Cleaning and House Keeping
Chapter Five Food & Beverage Division 餐饮部
Lesson 26 Overview of Food & Beverage Division
Lesson 27 Food Service Department
Lesson 28 Chinese Food and Western Food
Lesson 29 Beverage Service Department and Banqueting Department
Lesson 30 Room Service Department, Culinary Department, Stewarding Department, and Purchasing Department
Chapter Six Convention, Recreation, and Complaint 会议服务、康乐服务与投诉处理
Lesson 31 Convention Service and Recreation Service
Lesson 32 Handling Complaints
Part Two English for Hotel
第二部分 酒店服务英语
Chapter Seven Situational Expressions 情景交际用语
Lesson 33 Room Reservationist
Lesson 34 Registration Clerk
Lesson 35 Concierge
Lesson 36 Information Clerk
Lesson 37 Cashier
Lesson 38 Business Secretary and Operator
Lesson 39 Sales Person and Floor Attendant
Lesson 40 Housemaid
Lesson 41 Restaurant Staff （I）
Lesson 42 Restaurant Staff （II）
Lesson 43 Management
Chapter Eight Hotel Application Forms 酒店应用表单
Lesson 44 Hotel Application Forms （I）
Lesson 45 Hotel Application Forms （II）
Appendix 附录
Appendix I General Expressions 基本交际用语
Appendix II Hotel Organizations and Positions 酒店组织机构与酒店职位
Appendix III HoteITerms 酒店术语表
Appendix IV Chinese Food Menu 中式菜单
Appendix V Western Food Menu 西式菜单
Appendix VI Wine List 酒单
Appendix VII Drinks List 饮料单
Appendix VIII Learning Activities 学习活动