本教材主要是使学生掌握客舱服务广播训练的技巧和方法，按照空乘人员客舱广播服务流程训练，使学生掌握所涉及专业英语词汇和句式。教材以提高学生的职业技术能力和职业素养为中心，紧密结合民航服务人员岗位证书考试内容，贯穿了客舱服务流程，从航前准备、航后工作、餐饮服务、机上娱乐、特殊情况等内容，按照知识背景介绍、广播词阅读、词汇和知识点打卡、朗读技巧提升、练习题拓展、视听说资源分享等几个部分，凸显乘务人员工作的实践性的案例分析与测试。

Task 1 Check-in and Departure
Task 2 Notice of Flight Cancellation
Task 3 Flight Delay Announcement
Task 4 Baggage Arrangement
Task 5 Boarding
Task 6 Welcome Speech
Task 7 Flight Route Introduction
Task 8 Safety Check Broadcast
Task 9 Emergency Exit
Task 10 Fasten the Seat Belt
Task 11 Safety Demonstration
Task 12 Life Vest
Task 13 Smoking Prohibition
Task 14 Restrictions on Electronic Devices
Task 15 Transfer Flight Information
Task 16 Stopover Flight Reminder
Task 17 Level Flight
Task 18 Declaration Card
Task 19 Shopping
Task 20 Meals
Task 21 Beverages
Task 22 Ground Temperature
Task 23 Recreation
Task 24 Turbulence
Task 25 Air Traffic Control
Task 26 On Stopover
Task 27 Air Condition Problem
Task 28 Safety Check Broadcast before Landing
Task 29 Landing on the Ground
Task 30 Returning to the Departure Airport
Task 31 Landing at the Destination Airport
Task 32 Seeing off
Appendix Words and Expressions