《酒店情境英语》一书由重庆商务职业学院赵晓芳教授编写。依照酒店运营管理的实践需要，本书涵盖四大核心内容，即前厅部、客房部、餐饮部及其他服务与管理。共计18单元，每单元由5个模块构成：听力训练、口语提升、阅读强化、文化交流、练习巩固。音频和练习答案等教学资源，可通过扫描二维码收听和观看。全书双色排版设计，模块清晰，希望能给读者提供更好的阅读体验。
教材汲取情境教学、个性化教学、浸润式教学等现代教学理念的精髓，力求在模拟情境中展现新知识、在交际训练中融入新技能，注重培养学生的跨文化交流意识与能力。本书提倡任务式教学，鼓励合作式学习，以听说带动读写、精讲多练，旨在全面提高学生的英语语言交际能力。

赵晓芳，教授，重庆商务职业学院文化旅游学院院长，第四届黄炎培职业教育奖杰出教师奖获得者，省部级双师型教学名师，国际金钥匙学院荣誉董事。有12年酒店高管工作经历，主要研究领域为旅游经济、服务业态发展经济、酒店经营与管理。社会兼职情况：国家级绿色饭店高级评审员，省部级星级饭店评审员、文化主题酒店评审员，国家级餐饮竞赛裁判员，重庆美食文化研究会专家组首席顾问，重庆市酒店行业协会副会长。出版有《酒店情境英语》（“十三五”职业教育国家规划教材）和《服务意识塑造》教材两部，发表学术论文20余篇。

Lead-in Reading: Hotels and Their Classifications酒店及其分类
Part One Front Office Department前厅部
Lead-in Reading: The Importance of Front Office前厅部的重要性
Unit 1 Room Reservations房间预订
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 2 The Reception Desk接待处
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 3 Concierge Service礼宾服务
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 4 The Information Desk问讯处
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 5 Front Desk Cashier前台收银
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 6 The Business Center商务中心
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 7 Handling Guest Complaints客人投诉处理
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 7 Handling Guest Complaints客人投诉处理
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross—cultural Communication文化交流
Section 5 More Exercises练习巩固
An English Song：Sailing远航
Part Two Housekeeping Department客房部
Lead—in Reading：Duties of Housekeeping Department客房部的职责
Unit 8 Chamber Service客房服务
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross—cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 9 Special Service特殊服务
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross.cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 10 Dealing with Problems处理问题
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross。cultural Communication文化交流
Section 5 More Exercises练习巩固
An English Song：Red River Valley红河谷
Part Three Food and Beverage Department餐饮部
Lead—in Reading：A Variety of Meals and Sewices
多样化的餐饮种类及其服务
Unit 11 Breakfast早餐
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross—cultural Communication文化交流
Section 5 More Exercises练习巩固／17l
Unit 12 Taking Orders点餐
Section 1 Listening Practice ufi：J~qA
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross—cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 13 About Dishes中西菜点
Section 1 Listening Practice nfi：；b~)ll练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross.cultural Communication文化交流
Sec、tion 5 More Exercises练习巩固
Unit 14 The Bar酒吧
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross.cultural Communication文化交