本书为“一带一路”铁道运输系列英文教材之一，以我国高速铁路和普速铁路网发展为背景，从铁路客运经营管理体制、经营理念及运输组织实践出发，系统介绍了铁路旅客运输理论体系。其主要内容包括概述、铁路旅客运输需求及市场调查、铁路客流计划、铁路旅客列车开行方案、铁路旅客列车运行方案、铁路旅客运输日常工作组织与调度、铁路票额管理与客票销售、铁路客运站工作组织、铁路旅客列车乘务工作组织、铁路旅客联合运输、铁路旅客运输服务质量管理、铁路旅客运输应急管理、铁路旅客运输信息化等13章内容，覆盖了正常条件下各层面和环节的铁路客运组织、管理理论与方法及非正常条件下铁路客运的应急策略等。
本书内容具有较强的先进性、系统性、理论性和实践性，逻辑清晰、结构严谨，全面介绍了铁路旅客运输组织、管理与经营的基础理论与应用，且英文专业术语使用准确，是一本适合国外铁路运输相关专业本科、硕士及相关专业技术人员学习、研究铁路旅客运输知识、具有较高学术水平的的英文教材。

Chapter Ⅰ Introduction
1.1 The Distinctive Aspects of Railway Passenger Transportation and Its Significance, Role and Development Trend
1.2 Products of and Contracts Regarding Railway Passenger Transportation
1.3 The Route Network Planning and the Distinctive Aspects of the Transportation Organization of China's HSR
1.4 The Organization System of Railway Passenger Transportation in China
Review Exercises
Chapter Ⅱ Railway Passenger Transportation Demand and Market Survey
2.1 Overview
2.2 The Background of Railway Passenger Demand
2.3 The Structure of Railway Passenger Demand
2.4 Passenger Choice Behavior Theory
2.5 Surveys of Passenger Transportation Market
2.6 Case of Passenger Market Investigation
Review Exercises
Chapter Ⅲ Railway Passenger Flow Plan
3.1 Overview
3.2 Compilation Basis of Passenger Flow Plan
3.3 Compilation of Railway Passenger Flow Plan
3.4 Forecast of Railway Passenger Transportation Volume Review Exercises
Chapter Ⅳ Passenger Train Service Plan
4.1 Overview
4.2 Design Principles of Passenger Train Service Plan
4.3 Preparation of Passenger Train Service Plan of Conventional Railway
4.4 Preparation and Optimization of Passenger Train Service Plan of High-Speed Railway
4.5 Coordination and Cooperation of Train Service Plan of High-Speed Railway and Conventional Railway
4.6 Passenger Train Service Plan during Passenger Flow Peak
4.7 Passenger Train Service Plan of Suburb Railway
Review Exercises
Chapter Ⅴ Railway Passenger Train Operation Plan
5.1 Overview
5.2 Compilation of Passenger Train Operation Plan of Conventional Railways
5.3 Compilation of Passenger Train Operation Plan of High-Speed Railways
5.4 Railway Rolling Stock and EMU Operation Plan Design
Review Exercises
Chapter Ⅵ Daily Work Organization and Dispatching of Railway Passenger Transportation
6.1 Overview
6.2 Passenger Transportation Plan
6.3 Passenger Flow Information Transfer Between Train and Station
6.4 Conventional Railway Passenger Transportation Dispatcher
6.5 Passenger Train Dispatching of High-Speed Railways
Review Exercises
Chapter Ⅶ Railway Passenger Tickets Distribution and Passenger Transportation Tariff Management
7.1 Overview
7.2 Basic Plan of Passenger Tickets Distribution
7.3 Pre-Assignment and Execution Plan of Tickets
7.4 Adjustment Plan of Passenger Tickets Distribution
7.5 Passenger Transportation Tariff Management
Review Exercises
Chapter Ⅷ Work Organization of Railway Passenger Stations
8.1 Overview
8.2 Productive Service Organization of Passenger Station
8.3 Non-Productive Service Organization of Passenger Station
8.4 Technical Organization for Passenger Transportation Station
Review Exercises
Chapter Ⅸ Crew Work Organization of Railway Passenger Train
9.1 Overview
9.2 Passenger Train Crew Work
9.3 Passenger Train Crew Plan Review Exercises
Chapter Ⅹ Intermodal Transportation of Railway Passengers
10.1 Overview
10.2 International Railway Passenger Combined Transportation
10.3 Intermodal Transportation Between Railways and Other Transportation Means
Review Exercises
Chapter Ⅺ Quality Management of Railway Passenger Service
11.1 Overview
11.2 Design and Quality Standards of Railway Passenger Service
11.3 Evaluation of RPS Quality
11.4 Railway Passenger Operation Indicator System
Review Exercises
Chapter Ⅻ Emergency Management of Railway Passenger Transportation (RPT)
12.1 Overview
12.2 The Management System of RPT Emergency Response
12.3 The RPT Emergency Response Plan at Different Levels
Review Exercises
Chapter ⅩⅢ Informationization of Railway Passenger Transportation
13.1 Overview
13.2 Passenger Service Management Information System of Conventional Railways
13.3 Passenger Service System of High-Speed Railways
Review Exercises
Ref