《导游技能英语》共12个单元，主要包括介绍、正文、练习、应用写作等部分；介绍部分提出该章节应达到的教学及学习目标；正文部分由对话和阅读组成，通过展现导游操作程序、应对投诉和阅读来呈现实际工作环节及展示相关的岗位知识和技能；练习部分包括对词汇、短语及文章的细节信息和整体信息的理解，同时加入角色扮演等动作演示，是针对所学内容的延展和补充；应用写作部分旨在培养学生的动手能力；最后附有优秀导游应具备的基本素质和行为规范以及相关的政策、法规以及英语导游应急处理技巧，供教师选用和作为学生自主学习材料。本教材由李永才担任主编。

《导游技能英语》是针对高等职业技术学院培养涉外导游应用型人才而编写的教材。本着“以就业为导向，以能力为本”的人才培养目标，其教学模式突出职业技能的训练和培养。本书以涉外旅游接待流程为主线，将旅游中的英语文化交际技能渗透到英语教学中，使学生在学习实用英语语言的同时，掌握导游常识和英语文化，做到导游语言知识、素质、技能和文化、礼仪并举，达到涉外旅游与国际接轨的目的，是一部选材实用、可读性强、操作性高的高职英语教材。

本书共12个单元，每单元主要包括介绍、正文、练习、应用写作等部分。涵盖酒店预定、入住、用餐、购物、景点导游、安排游览线路、费用商议、应对投诉等场景所需要的语言知识和交流技巧，既突出学生语言交际技能的培养，又重视向学生传递职业技能和素质的信息。

《导游技能英语》可作为中、高职高专各专业普通英语课程的教材使用，也可作为导游培训、在职从业人员和广大旅游爱好者学习使用。本教材由李永才担任主编。

Unit 1 Preparations for Meeting a Tour Group

 Part Ⅰ Booking Air Line Tickets and Room Reservations

Conversation A Booking Airline Tickets

Conversation B Room Reservations

 Part Ⅱ Handling Complaints

A Delayed Flight

 Part Ⅲ Practice

 Part Ⅳ Reading

Sunny Hainan--Holiday Paradise

 Part Ⅴ Culture

Hainan History

 Part Ⅵ Practical Writing for Tourism

Correspondence of Travel Agencies

Unit 2 Touring Sanya

 Part Ⅰ Meeting Tourists

Conversation A Meeting Tourists at the Airport (Ⅰ )

Conversation B Meeting Tourists at the Airport (Ⅱ)

 Part Ⅱ Handling Complaints

A Delayed Flight

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A The West Island

Passage B The Park of Luhuitou

Passage C The End of the Earth

 Part Ⅴ Culture

Nanshan Buddhism Park

 Part Ⅵ Practical Writing for Tourism

Hotel Reservation

Unit 3 Accommodation Tour in Sanya

 Part Ⅰ Checking into the Hotel

Conversation A

Conversation B

 Part Ⅱ  Handling Complaints

Dialogue 1 Handling Complaints at the Restaurant

Dialogue 2 Settling Guests' Complaints in the Hotel

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A National Seashore--Haitang Bay

Passage B National Holiday Resort--Yalong Bay

 Part Ⅴ Culture

Food Culture in Hainan

 Part Ⅵ Practical Writing for Tourism

Visa Application Form.

Arrival Card

Unit 4 International Tourism City--Qionghai

 Part Ⅰ Going to Bo'ao

Conversation A

Conversation B

 Part Ⅱ  Handling Complaints

A Tour Guide or a Shopping Guide? ( I )

A Tour Guide or a Shopping Guide? ( H )

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A The Wanquan River and Red Detachment Women

Passage B The Water Town--Bo'ao

 Part Ⅴ Culture

Hainan Coconut Carvings

 Part Ⅵ Practical Writing for Tourism

Passengers' Health Declaration

Unit 5 Huangshan Mountain

 Part Ⅰ Going Shopping

Conversation A At the Souvenir Shop

Conversation B At the Pastry Shop

 Part Ⅱ Handling Complaints

Unreasonable Requests

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A Huangshan Mountain

Passage B Brief Introduction of Guilin

 Part Ⅴ Culture

Traditions and Customs of the Zhuang Minority

 Part Ⅵ Practical Writing for Tourism '

Baggage Declaration Form

Unit 6 Tour of the Waterfalls

 Part Ⅰ Talking About Chinese Food

Conversation A Chinese Cuisine

Conversation B Guizhou Cuisine

 Part Ⅱ Handling Complaints

Complaining About the Food

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A Huangguoshu Great Waterfalls

Passage B The Silk Road

 Part Ⅴ Culture

Chinese Food

 Part Ⅵ Practical Writing for Tourism

Letter of Reply for a Complaint

Unit 7 Tour of Lakes

 Part Ⅰ Visiting the West Lake

Conversation A Rowing on the West Lake

Conversation B At the Silk and Satin Shop

 Part Ⅱ Handling Complaints

Cancelling Part of an Itinerary

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A The West Lake

Passage B The West Lake Longjing Tea

 Part Ⅴ Culture

China--Home of Tea

 Part Ⅵ Practical Writing for Tourism

Letter of Thanks

Unit 8 Tour of Gardens

 Part Ⅰ Entertainment

Conversation A Recreation and Fitness Center

Conversation B At Tea House

 Part Ⅱ Handling Complaints

Extra Charges

 Part Ⅲ Practice

 Part Ⅳ Reading

Suzhou Gardens

 Part Ⅴ Culture

The Four Elements of Chinese Gardens

 Part Ⅵ Practical Writing for Tourism

Tour Itineraries--China Discovery

Unit 9 PraetiealEmergeney Handling

 Part Ⅰ Dealing with the Emergency

Conversation A Dealing with Problems of Loss

Conversation B What Should the Guide Do if a Tourist Is Lost at a Scenic Spot?

 Part Ⅱ Handling Complaints

The Incident That No Guide Meets the Tourists

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A The Great Wall ( Ⅰ )

Passage B The Great Wall (Ⅱ)

 Part Ⅴ Culture

 Part Ⅵ Practical Writing for Tourism

Reply to a Letter to Handle Complaints

Unit 10 Religions and Temples

 Part Ⅰ Visiting Religious Places

Conversation A Visiting Jiuhua Mountain

Conversation B Visiting Wudang Mountain

 Part Ⅱ Handling Complaints

Complaints About Shopping Rebates for Guides

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A Shaolin Temple ( Ⅰ )

Passage B Shaolin Temple (Ⅱ)

 Part Ⅴ Culture

Chines Folk Religion

 Part Ⅵ Practical Writing for Tourism

Questionnaire--Thank You for Your Opinions

Unit 11 Health Promotion

 Part Ⅰ Experiencing Chinese Treatment

Conversation A Traditional Chinese Medicine

Conservation B The Marriage of Chinese and Western Medicine

 Part Ⅱ Handling Complaints

Quitting Tour Midway

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A Ancient Waterside Towns in Jiangnan

Passage B Potala Palace of Lhasa

 Part Ⅴ Culture .

Tibetan Local Customs

 Part Ⅵ Practical Writing for Tourism

A Travel Contract

Unit 12 Farewell to the Tourists

 Part Ⅰ Seeing Off the Guests at the Airport

Conversation A Seeing You Again Soon

Conversation B At the Check-in Counter

 Part Ⅱ Handling Complaints

The Skill to Handle Complaint Letters

 Part Ⅲ Practice

 Part Ⅳ Reading

Passage A Terracotta Army

Passage B Sun Yat-sen Mausoleum

 Part Ⅴ Culture

Chinese Silk

 Part Ⅵ Practical Writing for Tourism

How to Say a Farewell to the Tour Group

Appendix Ⅰ Guide's Norm and Emergency Handling--100 Questions and Answers

Appendix Ⅱ 中华人民共和国国家标准 GB/T 15971--1995

Appendix Ⅲ 导游人员管理条例

Appendix Ⅳ 导游应对游客问题处理原则

Appendix Ⅴ 旅游安全事故的处理

Appendix Ⅵ 旅游保险相关知识

Vocabulary

主要参考书目(Bibliography)