Chapter 1 Welcoming Clients

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 2 Seeking Business Opportunity

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 3 Making Inquiries

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 4 Business Appointment and Arrangement

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 5 Offer and Counter Offer

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 6 At China Import and Export Fair

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 7 Business Visit

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 8 Innovative and Power Brand Strategy

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 9 Packing and Quality Inspection

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 10 Acceptance and Orders

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 11 Business Telephone Calls

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 12 Terms of Payment

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 13 Business Negotiation

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 14 Sign a Contract

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 15 Cargo Delivery

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 16 Business Conference

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 17 Sales Promotion

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 18 Interview

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 19 Complaints

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

Communicative Scene 4

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Chapter 20 Banquet and Parting

 Part A Situational Dialogue

Communicative Scene 1

Communicative Scene 2

Communicative Scene 3

 Part B Practical Key Sentences

 Part C Skills of Communication

 Part D Practice

Appendix 1 Translation to Situational Dialogues

 (情景对话参考译文)

Appendix 2 Suggested Key to Practice

 实践操练参考答案)

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