本书是《抢救上班族英语》系列之《餐饮业职员会话篇》。作者不仅创作了有关麦当劳和肯德基业务的对话，而且还涉猎了意大利比萨饼和日本寿司的业务内容。全书紧扣餐饮业实务，采用对话形式，生动活泼的反映了餐饮英语的特色。

Part One　Conversational English for Receiving Guests

第一部分　顾客接待英语会话

1.Accepting a Reservation for a Table

 接受单桌订座

2.Accepting a Reservation for a Banquet

 接受宴会订座

3.Confirming a Reservation from a Guest

 确认顾客订座

4.Declining a Reservation from a Guest

 谢绝顾客订座

5.Greeting Guests at the Door

 在门口迎客

6.Telling Locations

 指引场所

7.Asking a Guest to Wait

 请顾客等候

8.Showing a Guest to the Table

 引领顾客入席

9.Explaining the Menu for a Guest

 向顾客解释菜单

10.Recommending Dishes to a Guest

 向顾客推荐菜式

11.Taking a Telephone Message for a Guest

 为顾客留话

12.Giving a Message to a Guest

 为顾客传话

13.Telling Service Time to a Guest

 向顾客说明营业时间

14.Asking a Guest for Comments

 向顾客征求意见

15.Saying Good-bye to a Guest

 向顾客道别

16.Helping a Guest to Look for a Lost Article

 帮顾客寻找失物

Part Two　Conversational English for Dining Services

第二部分 餐饮服务英语会话

1.Taking an Order for Chinese Cuisine

 接受中餐点菜

2.Taking an Order for Western Cuisine

 接受西餐点菜

3.Taking an Order for Japanese Cuisine

 接受日本料理点菜

4.Serving Dishes

 上菜服务

5.Supplying Spices

 提供香料

6.Making Apologies

 表示道歉

7.Serving Guests at a Snack Bar

 快餐服务

8.Serving Chinese-style Breakfast

 中式早餐服务

9.Serving Western-style Breakfast

 西式早餐服务

10.Serving Parties of Guests

 团体顾客服务

11.Serving Room Guests

 客房送餐服务

12.Serving Bar Guests

 酒吧顾客服务

13.Serving Guests at a Coffee Shop

 咖啡厅顾客服务

14.Serving Guests in a Night Club

 夜总会顾客服务

15.Settling the Bills

 结账服务

16.Commonly Used Expressions for Dining Services

 餐饮服务常用语句

Part Three　Conversational English for Special Services

第三部分特殊服务英语会话

1.Pre-meal Service

 餐前服务

2.Tea Service

 饮茶服务

3.Wine and Liquor Service

 酒水服务

4.Soft Drink Service

 饮料服务

5.Special Cuisine Service

 特殊烹饪服务

6.McDonald’s Service

 麦当劳服务

7.KFC Service

 肯德基服务

8.Pizza Service

 比萨服务

9.Sushi Service

 寿司服务

10.Buffet Service

 自助餐服务

11.Commonly Used Expressions for Special Services

 特殊服务常用语句

Part Four　The Menu

第四部分 菜谱

1.Appetizers

 开胃小菜

2.Soups

 汤类

3.Cold Dishes

 冷盘类

4.Meat

 肉类

5.Poultry

 禽类

6.Fish & Seafood

 海鲜类

7.Eggs

 蛋类

8.Vegetarians

 素菜类

9.Cereals

 主食类

10.Wines and Liquors

 酒水类

11.Beverages

 饮料类

12.Desserts

 甜点类

13.Fruit

 水果类

14.Western Food

 西餐菜名