本书针对我国国情和对外商务的需要，以简明的常规英语和切合实际的内容，帮助读者提高外语水平和口头交际能力。

本书共分29个单元，按入境、接待、预约、业务拜访、参观工厂、产品介绍、订货、议价、签约、装运、索赔等过程依次排列。外商投资、房产租赁、委任代理等主题以及打电话、求职面试、记者采访、观光游览、宴请、问题以及商务洽谈前后的应酬寒暄等皆有专题讲述。

本书旨在以简单正确的常规英语，帮助读者培养良好的日头交际能力。本书共分29个单元，主要介绍从入境、接待、预约、业务拜访、参观工厂、产品介绍、订货、议价到签约、装运、索赔等商务洽谈过程中的口语，还包括了外商投资、房产租赁、委任代理等方面的口语，并对商务洽谈前后的应酬寒暄如打电话、求职面试、记者采访、观光游览、宴请、问路等也作了介绍。每个单元分实例会话、基本句、常用句、词汇注释和参考译文五个部分。

本书适用于有一定英语基础，目前正在从事或准备从事外贸、工贸和在外资企业从业的涉外工作人员，也适用于大专院校的师生。

Unit 1 Travel by air

 1.1 Booking a flight

 1.2 At the check-in counte

 1.3 Security check

 1.4 Going through customs after landing(1)

 1.5 Going through customs after landing(2)

Unit 2 At a bank

 2.1 Cashing traveler's checks

 2.2 Buying traveler's checks

 2.3 Changing money

 2.4 Opening an account

Unit 3 At a hotel

 3.1 Finding rooms(1)

 3.2 Finding rooms(2)

 3.3 Filling out the form

 3.4 Finding out about the hotel

Unit 4 Telephone calls

 4.1 Getting people on the phon

 4.2 Calling again later

 4.3 Leaving a message

 4.4 Asking people to repeat

Unit 5 Housing

 5.1 Looking {or office space

 5.2 Apartment hunting

 5.3 Buying a house

 5.4 Talking about mortgage loans

Unit 6 Asking for directions

 6.1 Giving directions(1)

 6.2 Giving directions(2)

 6.3 Being new in town

 6.4 Catching a bus

 6:5 Taking a taxi

Unit 7 Meeting potential customers

 7.1 Introductions and greetings(1)

 7.2 Introductions and greetings(2)

 7.3 Helping with baggage

 7.4 Seeing old friends

Unit 8 Making appointments

 8.1 Setting the time(1)

 8.2 Setting the time(2)

 8.3 Changing the date

 8.4 Canceling an appointment

Unit 9 In the reception area

 9.1 Arriving for an appointment

 9.2 Asking for people

 9.3 Calling without an appointment

 9.4 Being late

Unit 10 Sales promotion

 10.1 Line of business

 10.2 An interesting produc

 10.3 Business principle

 10.4 Providing technical data

 10.5 Pushing a new product

Unit 11 Visiting factories

 11.1 Inviting people over

 11.2 Showing people around

 11.3 Talking about the plant

 11.4 Looking over manufacturing process

 11.5 Talking about new product

Unit 12 Inquiries and offers

 12.1 Making inquiries

 12.2 Making offers

 12.3 Talking about the market

 12.4 Goods not available

Unit 13 Price(Ⅰ)

 13.t Bargaining(1)

 13.2 Bargaining(2)

 13.3 Talking about commission

 13.4 Asking for a discount

Unit 14 Price(Ⅱ)

 14.1 Haggling over price

 14.2 Adjusting price

 14.3 Making concessions

Unit 15 Quality

 15.1 Showing samples

 15.2 Comparing products

 15.3 Recommending substitutes

 15.4 Producing according to buyer's requirement

unit 16 Shipment

 16.1 Setting date of delivery

 16.2 Advancing shipment

 16.3 Urging shipmen

 16.4 Talking about container service

Unit 17 Payment

 17.1 Demanding payment by L/C

 17.2 Arranging payment

 17.3 Time L/C

 17.4 D/A and D/P

Unit 18 Agency

 18.1 Offering to be an agent

 18.2 Discussing terms

 18.3 Talking about promotion plans

 18.4 Declining arequesr

Unit 19 Foreign investment

 19.1 Investment environment

 19.2 Establishing joint ventures

 19.3 Preferential policies

 19.4 Setting up a representative office

Unit 20 Complaints and claims

 20.1 Poor packing

 20.2 Quality deterioration

 20.3 Wrong articles shipped

 20.4 Handling complaints

Unit 21 Press interviews

 21.1 Effective policy

 21.2 Key to success

 21.3 Market share

 21.4 Diversification

Unit 22 Small talk

 22.1 Impressions

 22.2 Meeting old customers

 22.3 Transportation problems

 22.4 Favorite sport

 22.5 Holiday

Unit 23 Weather

 23.1 The best topic

 23.2 No choice

 23.3 Weathercast

 23.4 A cold winter

Unit 24 Entertaining customers(Ⅰ)

 24.1 Making invitations

 24.2 At a reception

 24.3 No ceremony

 24.4 Talking about foreign food

Unit 25 Entertaining customers(Ⅱ)

 25.1 Describing wines

 25.2 Tasting roast duck

 25.3 Talking about seafood

 25.4 Drinking tea

 25.5 Saying thank you

Unit 26 Sightseeing

 26.1 Sauntering through a garden

 26.2 Walking up into the mountains

 26.3 Visiting a temple

 26.4 Local features

Unit 27 Shopping

 27.1 Looking at skirts

 27.2 Buying a gift

 27.3 Too expensive

 27.4 Out of stock

 27.5 Just looking

Unit 28 Saying goodbye

 28.1 Calling to say goodbye

 28.2 Leaving by plane

 28.3 Looking forward to coming again

 28.4 Bon voyage

Unit 29 Job interview

 29.1 Straight out of school

 29.2 Talking about oneself

 29.3 Inquiring about terms

 29.4 Taken on probation