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书名 银行英语(附光盘)
分类 教育考试-外语学习-英语
作者 赵世刚
出版社 北京大学出版社
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简介
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本书来源于银行一线,服务于银行一线,侧重口语能力提高,通过情景对话的形式,将奥运会特定内容与日常接待服务有机结合,可以用于奥运会金融服务人员英语口语强化训练,实用性和针对性很强;本书内容涉及银行经常为外宾客户办理的各项个人业务,贴近实际,能够满足银行从业人员在日常工作中实际运用英语的需要,可以用于金融同业进行银行英语培训,同时也是高等院校财经类专业师生掌握银行英语的一条捷径,适用性和通用性较高。

本书主要内容包括本外币存取款、外币兑换、旅行支票、境内外汇款、信用卡、保管箱、大堂经理咨询、奥运会门票销售等。

目录

第一部分 存取款业务

Part Ⅰ Deposit and Withdrawal Service

 第一单元 开立活期账户

Opening a Current Account

 第二单元 开立定期存款账户

Opening a Time Deposit Account

 第三单元 存款及定期提前支取

Making Deposit and Early Withdrawal

 第四单元 活期存款转定期存款二例

Two Examples of Transferring from Savings Accountto Time DepositAccount

 第五单元 关户及密码挂失

Closing an Account and Reporting Loss of the PIN Number

 第六单元 存单挂失及取款透支

Reporting Loss of the Deposit Certificate and Overdrawing

 第七单元 借记卡挂失二例

Two Examples of Loss Report of Debit Cards

 第八单元 指导使用自助提款机

HOW to Use the ATM

 第九单元 指导在自助存款机存款

How to Use the Cash Deposit Machine(CDM)

 补充单词

 Exercise

第二部分 外币兑换

Part Ⅱ Foreign Currency Exchange

 第一单元 外币兑换一般手续

General Procedures for Foreign Currency Exchange

 第二单元 保管兑换水单

Keeping the Exchange Memo

 第三单元 收取手续费规定

The Charge Standard for Foreign Currency Exchange

 第四单元 非居民兑换外币

Non-Residents Purchasing Foreign Currency

 第五单元 外币兑换二例

Two Examples of Foreign Currency Exchange

 第六单元 解释为何没收假钞

Explanations about Confiscating CounterfeitNote

 第七单元 介绍假币的一般特征和设收假币的手续

General Features of Counterfeit Notes and Confiscation Procedures

 补充单词

 Exercise

第三部分 旅行支票

Part Ⅲ Traveler’s Cheques

 第一单元 咨询旅行支票托收

Inquiring about Traveler’s Cheques Collection

 第二单元 复签、贴息及买卖差价

Countersignature,Discount and Cash Withdrawal Charge

 第三单元 当面复签及不可代兑旅支

Countersigning in the Presence of the Bank Clerk and Cashing in Person

 第四单元 旅支授权及保管水单

Authorization and Exchange Memo

 第五单元 旅支复签及现钞面额

Countersigning and Asking for Various Banknote Denominations

 第六单元 旅行支票丢失处理

Solutions to Lost or Stolen Traveler’s Cheques

 第七单元 旅行支票不得代签及背书转让

Countersigning Your Own Traveler’s Cheques

 补充单词

 Exercise

第四部分 汇款业务

Part Ⅳ Remittance

 第一单元 咨询海外汇款

Checking Inward Remittance

 第二单元 汇款手续费与定期自动转存

Remittance Commission and Making a Time Deposit

 第三单元 汇入查询二例

Two Examples of Checking Inward Remittance

 第四单元 解释汇款名称不符的问题

Dealing with Non-Compliance of Account Name andNumber

 笫五单元 合格汇票的兑付与托收

Cashing and Collection of a Bank Draft

 第六单元 非居民客户向海外汇款

Outward Remittance by Non-Residents

 第七单元 汇出汇款业务操作与填单辅导

Remittance Operation and Guiding Customers with Application

第五部分 信用卡业务

Part Ⅴ Credit Card

 第一单元 申请中银长城国际卡

Applying for a BOC Great Wall International Card

 第二单元 办理中银信用卡

Applying for a BOC Credit Card

 第三单元 申请长城人民币信用卡

Applying for a BOC Great Wall Domestic Card

 第四单元 信用卡一般取现手续

Procedures for Cash Withdrawal with a Credit Card

 第五单元 外卡取现/授权要求

Cash Withdrawal/Authofization Requirements for Foreign Credit Card

 第六单元 介绍信用卡的类型功能及费率标准

Introduction to Credit Card——Type,Function and Charge Standards

 第七单元 自动取款机故障

When the ATM is NOt Working Properly

 第八单元 处理有争议的取现业务

Dealing with Complaints and Misunder-standings

 第九单元 ATM机吞卡的处理

When the Card is Stuck in the ATM

 第十单元 大堂经理信用卡常识问答

Questions and Answers about Credit Card

 Exercise

第六部分 银行保管箱业务

Part Ⅵ Safe Deposit BOX

 第一单元 介绍开办保管箱业务的分支机构

Directing Clients to the Right Bank

 第二单元 在中银大厦支行开立保管箱

Opening a Safe Deposit Box at Zhong Yin Desk Sha Sub-Branch

 第三单元 开箱及续租

Opening a Box and Extending the Lease

 第四单元 挂失及解挂

Reporting Loss and Replacing the Keys

 第五单元 退箱

Returningthe Safe Deposit Box

 第六单元 全自动保管箱业务手续

Automatic Safe Deposit Box Services in Bank of China

 补充单词

 Exercise

第七部分 大堂经理咨询服务

Part Ⅶ Questions and Answers at the Inquiry

 第一单元 大堂经理致欢迎词

Making a Welcoming Speech

 第二单元 介绍中国银行历史及标识

A Brief History of the Bank of China and Its Logo

 第三单元 介绍营业时间和营业网点

Telling Customers about Business Hours and offices

 第四单元 银行员工引导客户

Ushering-in

 第五单元 叫号机的使用与银行突发事件的

解释和处理

Using Ticket Station and Handling Emergencies

 第六单元 接待友好客户并回答相关奥运问题

Receiving Friendly Customers and Answering Questions about Olympic Games

 第七单元 接待着急客户

Receiving a Worried Customer

 第八单元 为残疾运动员提供特殊服务

Providing Customized Services for Disabled Athletes

 补充单词

 Exercise

补充阅读资料

Supplementary Reading

 第一单元 解释奥运会门票售票办法-1

Explanations about the Olympic Ticketing Policies-1

 第二单元 解释奥运会门票售票办法-2

Explanations about the Olympic Ticketing Policies-2

 第三单元 奥运英语竞赛

Olympic English Contest

 补充单词

 Exercise

附录

Appendix

 附录一 可兑换外币表

Convertible Foreign Currencies

 附录二 国内外主要银行机构表

The Primary Domestic and Foreign Banking Institutions

Keys

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