本书是广东省品牌专业建设成果、广东省高水平专业群建设成果。本书以外贸流程为主线，突出应用性，系统介绍了外贸英语函电写作的基本知识，包含了外贸业务磋商过程中各个环节往来函电的大量例文和案例，从业务关系建立、询盘、报盘、还盘、付款、订单处理、付款、包装与装运、售后跟进等方面阐述了函电撰写技巧。

本书立足于当前外贸岗位的实际需求，适应现代信息传播方式，兼顾语言知识与沟通技巧，系统介绍了外贸英语函电写作的基本知识。本书包含了外贸业务磋商过程中各个环节往来函电的大量例文和案例，提供了函电撰写中的常用语句，可帮助学生系统掌握业务关系建立、询盘、报盘、还盘、订单处理、付款、包装与装运、售后跟进、投诉与索赔处理等工作中的函电撰写技能。本书既可作为高等职业院校国际经济与贸易、国际商务、商务英语等相关专业的教材，也可作为从事或准备从事外贸工作的其他专业人员的培训用书。

Module 1Fundamentals of Business Writing
模块1外贸函电写作的基本要义
Task 1Writing a Business Letter
Task 2Writing a Business Email
Task 3Principles of Business Writing

Module 2Establishing Business Relations
模块2建立业务关系
Task 1Writing a Sales Email
Task 2Writing to Follow-up

Module 3Inquiries
模块3询盘
Task 1Writing an Inquiry
Task 2Replying to Inquiries

Module 4Offers
模块4报盘
Task 1Making an Offer
Task 2Following up after Making an Offer

Module 5Counter-offers
模块5还盘
Task 1Writing a Counter-offer to the Seller
Task 2Writing a Re-counteroffer to the Buyer
Task 3Following up after Replying to the Buyer's Counter-offer

Module 6Dealing with Orders
模块6订单处理
Task 1Responding to Orders
Task 2Preparing Pre-production Samples

Module 7Payment
模块7付款
Task 1Negotiating Terms of Payment
Task 2Dealing with Letter of Credit
Task 3Settling Other Payment Problems

Module 8Packing，Shipment and Insurance
模块8包装、装运和保险
Task 1Writing on Packing Requirements
Task 2Writing on Shipment Arrangement
Task 3Writing on Insurance Arrangement

Module 9After-sales Follow-up
模块9售后跟进
Task 1Asking for Feedback
Task 2Introducing Latest Products
Task 3Offering Discounts

Module 10Complaints and Claims
模块10投诉与索赔
Task 1Writing and Replying to Complaints
Task 2Writing and Replying to Claims

Module 11Miscellaneous Correspondence
模块11其他函电
Task 1Setting Email Auto Replies
Task 2Writing Notifications
Task 3Greetings on Special Occasions

参考文献