为贯彻落实国家终身职业技能培训要求，进一步加强公司新时代高技能人才队伍建设，提升技能人员岗位能力培训工作的针对性、有效性和规范性，加快建设一支纪律严明、素质优良、技艺精湛的高技能人才队伍，为建设“三型两网”世界品质能源互联网企业提供强有力人才支撑，国家电网有限公司人力资源部组织公司系统技术技能专家，在《生产技能人员职业能力培训专用教材》（2010年版）基础上，结合新理论、新技术、新方法、新设备，采用模块化结构，修编完成覆盖输电、变电、配电、营销、调度等58个专业的培训教材。

部分 营 业 用 电业务咨询与变更用电 ·····································································2模块1 低压电力客户业务咨询(Z24E1001I) ······································· 2模块2 低压电力客户变更用电(Z24E1002I) ······································· 8模块3 高压电力客户业务咨询(Z24E1003II) ····································· 13模块4 高压电力客户变更用电(Z24E1004II) ····································· 17 第二章 配网降损与电能质量 ··································································· 32模块1 线损基本概念(Z24E2001I) ················································· 32模块2 谐波产生的原因及其危害(Z24E2002I) ·································· 33模块3 线损计算(Z24E2003II) ······················································· 36模块4 降低线损措施(Z24E2004II) ················································· 40模块5 查处窃电的技术措施与组织措施(Z24E2005II)·························· 42模块6 谐波管理(Z24E2006II) ······················································· 50模块7 谐波测试方法(Z24E2007III) ················································· 52第三章 供用电合同管理 ········································································· 56模块1 供用电合同的基本知识(Z24E3001I) ····································· 56模块2 低压供用电合同的签订(Z24E3002I) ····································· 59模块3 低压供用电合同的变更(Z24E3003I) ····································· 61模块4 高压供用电合同的签订(Z24E3004II) ····································· 63模块5 供用电合同管理(Z24E3005II) ·············································· 65模块6 高压单电源客户供用电合同的变更(Z24E3006II)······················· 71模块7 转供电合同的签订(Z24E3007III) ··········································· 76模块8 临时供电合同、电网调度协议的签订(Z24E3008III)···················· 78模块9 趸售电合同的签订(Z24E3009III) ··········································90。第二部分 一次设备检查与故障分析第四章 一次设备巡视检查 ······································································ 93模块1 模块2 模块3 模块4 模块5 模块6 模块7 模块8 模块9 模块 10 模块11 模块 12 模块 13 模块 14 模块 15 模块 16 模块 17 模块 18 模块 19低压电动机的检查(Z24F1001I) ··········································· 93 低压电机故障分析、判断、处理(Z24F1002I)·························· 96 低压开关的巡视与检查(Z24F1003I) ····································· 99 低压开关的故障分析、判断、处理(Z24F1004I)······················ 102 低压电流互感器巡视检查(Z24F1005I) ································· 107 低压电流互感器常见故障分析、判断(Z24F1006I)··················· 109 变压器巡视与检查(Z24F1007II) ·········································· 112 变压器的异常分析、判断、处理(Z24F1008II)························· 115 负荷开关的操作(Z24F1009II) ············································· 121跌落式熔断器的操作(Z24F1010II) ······································ 125 高压断路器的操作(Z24F1011II) ········································· 129 高压断路器巡视检查(Z24F1012II) ······································ 134 互感器的接线检查(Z24F1013II) ········································· 139 互感器运行情况分析与常见故障及处理(Z24F1014II) ·············· 144 避雷器检查(Z24F1015III) ·················································· 150 进线段保护装置检查(Z24F1016III) ······································ 153 断路器异常、故障分析处理(Z24F1017III) ····························· 155 隔离开关的异常分析处理(Z24F1018III) ································ 161 变压器、母线停送电操作票填写及操作(Z24F1019III) ·············· 164第五章 客户变电站综合检查 ·································································· 180模块1 模块2 模块3 模块4 模块5 模块6 模块7 模块8 模块9 模块 10常用安全工具的检查(Z24F2001I) ······································· 180 运行值班人员资质审查(Z24F2002I) ···································· 184 用电检查管理办法中的巡视检查相关规定(Z24F2003I)············· 186 低压客户配电房巡视(Z24F2004I) ······································· 188 10kV 变电站安全工具的检查(Z24F2005II) ····························· 190 10kV 变电站运行、检修台账检查(Z24F2006II) ······················· 193 检查操作票、工作票执行情况(Z24F2007II)···························· 196 10kV 客户变电站巡视(Z24F2008II) ······································ 199 35~110kV 变电站安全工具检查(Z24F2009III)························· 20635~110kV 运行、检修台账检查(Z24F2010III) ······················· 209 模块 11 35~110kV 客户变电站巡视检查(Z24F2011III)························ 216 第三部分 二次设备检查与故障分析第六章 继电保护装置检查与故障分析······················································· 222模块1 速断、过电流保护运行检查(Z24G1001II) ······························ 222模块2 反时限电流保护运行检查(Z24G1002II) ································· 226模块3 差动保护运行检查(Z24G1003II) ·········································· 228模块4 交流绝缘监察装置运行检查与分析(Z24G1004II) ····················· 231模块5 气体保护运行检查及故障分析、判断(Z24G1005II) ·················· 234模块6 复合电压过电流保护运行检查与分析(Z24G1006II) ·················· 237模块7 备自投装置运行分析(Z24G1007III) ······································· 240模块8 自动重合闸装置运行分析(Z24G1008III) ································· 243第七章 电能计量装置检查与故障分析······················································· 247模块1 模块2模块3 模块4 模块5单相电能计量装置运行检查、分析、故障处理(Z2401I) ······ 247三相四线电能计量装置运行检查、分析、故障处理(Z2402I) ··································································· 249三相三线电能计量装置检查、分析、故障处理(Z2404II) ······ 253 多功能电能计量装置接线故障分析、处理(Z2405III) ············ 258 智能电能表及其异常代码介绍(Z2403II) ··························· 261第八章 电能计量装置退补电量的分析计算················································· 269模块1 直接表回路异常时装置退补电量的计算(Z24G3001I) ··············· 269模块2 间接表回路异常时装置退补电量的计算(Z24G3002II) ··············· 272模块3 执行单一制电价退补电费的计算(Z24G3003II) ························ 275模块4 执行两部制电价退补电费的计算(Z24G3004III) ························ 278模块5 执行多种电价混合电价退补电费的计算(Z24G3005III) ··············· 281第四部分 客户用电安全保障第九章 客户安全用电服务 ·····································································287模块1 低压电气设备的安全运行(Z24H1001I) ································· 287模块2 保证安全的组织技术措施(Z24H1002I) ································· 290模块3 客户施工检修现场的安全服务(Z24H1003II) ··························· 296模块4 季节性反事故措施(Z24H1004II) ·········································· 300模块5 双电源客户防止误并列及反送电的防范措施(Z24H1005II) ·······303 模块 6 10kV 及以下客户的事故处理与调查分析(Z24H1006II)·············· 306 模块7 10kV 及以上重要客户、重大活动保电措施的制定(Z24H1007II) ··································································· 308模块8 35kV 电气设备的安全运行(Z24H1008III)································ 312 模块9 35kV 及以上客户的用电事故处理与调查分析(Z24H1009III)········ 317模块10 35kV 及以上重要客户、重大活动保电措施的制定 (Z24H1010III)·································································· 320第十章 试验报告分析 ··········································································· 327模块1 第十一章模块1 模块2第十二章模块 1模块 2模块 3模块 4模块 5高、低压电气设备交接试验报告分析(Z24H3001II) ·················· 327 客户用电设备检修服务 ···························································· 338 低压客户用电设备检修管理(Z24H2001I) ······························ 338 高压客户检修项目的确定与管理(Z24H2002II) ························ 340第五部分 基 础 技 能常用工器具和测量仪表的使用、维护 ·········································· 348 绝缘电阻表的使用(Z24D1006I) ·········································· 348 钳形电流表的使用(Z24D1007I) ·········································· 352 相序表的使用(Z24D1008I) ················································ 354 单、双臂电桥的使用和维护(Z24D1010III) ······························ 355 相位伏安表的使用(Z24D1011III) ·········································· 359