Chapter 1 求职面试 The Job Interview
Section 1 自我介绍，展示才华
Self-introduction, Show Your Skills
Section 2 明确自己的优势和劣势
Advantages and Disadvantages
Section 3 应聘这份工作的原因
Reasons for Applying for the Job
Section 4 简述自我职业规划
Career Planning
Section 5 对公司的了解
About the Company
Section 6 期望的薪资待遇
Expected Salary and Benefits
Section 7 面试结束了
After the Interview
Chapter 2 职场新人 The Office Newcomer
Section 1 主动结识同事
Introducing Yourself to Coworkers
Section 2 领取办公用品
Getting Office Supplies
Section 3 熟悉工作环境
Getting Familiar with the Work Environment
Section 4 学习公司规章制度
Learning the Company Rules and Regulations
Section 5 参加培训
Attending Training Courses
Chapter 3 日常事务 Daily Affairs
Section 1 日常文件整理
Filing Documents
Section 2 收发传真
Sending and Receiving Faxes
Section 3 复印打印资料
Copying and Printing
Section 4 公司内部邮件往来
Communicating with Coworkers via Email
Section 5 发函联络客户
Contacting Clients Using Business Emails
Section 6 遇到了问题，寻求帮助
Asking for Help
Section 7 面对失误，不要气馁
Facing Mistakes
Chapter 4 工作进行时 Working Time
Section 1 上司分配任务
Taking on a Task
Section 2 开展工作
Getting Started
Section 3 与同事沟通交流
Communicating with Your Coworkers
Section 4 汇报工作进度
Reporting Your Progress
Section 5 团队协作力量大
Being a Team Player
Section 6 受到赞赏
Receiving a Compliment
Section 7 保证按时完成
Finishing on Time
Chapter 5 跟同事相处 Getting Along you’re your Coworkers
Section 1 跟同事聊聊天
Small Talk
Section 2 跟同事共进午餐
Having Lunch with Your Coworkers
Section 3 虚心向同事学习
Learning from Your Coworkers
Section 4 不吝惜赞美
Giving Compliments
Section 5 及时解决矛盾与冲突
Solving Contradictions and Conflicts
Chapter 6 办公电话 Telephone Communications
Section 1 接听电话，礼貌得体
Answering the Phone
Section 2 转接电话
Transferring a Call
Section 3 可以留言
Leaving a Message
Section 4 应对电话咨询
Responding to Enquiries
Section 5 处理客户投诉
Responding to Customer’s Complaints
Section 6 进行电话预约
Telephone Appointments
Section 7 与客户在电话里沟通
Communicating with Customers over the Phone
Chapter 7 举行会议 Holding a Meeting
Section 1 会议的筹备
Preparing for a Meeting
Section 2 会议开始了
Opening a Meeting
Section 3 共同讨论议题
Discussing Items
Section 4 征求别人意见
Asking for Suggestions
Section 5 表达赞同或反对
Agreeing and Disagreeing
Section 6 做好会议总结
Drawing a Conclusion
Chapter 8 谈判高手 Becoming a Good Negotiator
Section 1 介绍自己及公司
Presenting Yourself and Your Company
Section 2 向对方介绍产品
Introducing Your Products
Section 3 讨论合作的可能性
Discussing Cooperation Opportunities
Section 4 进行价格谈判
Negotiating the Price
Section 5 协商合约细节
Negotiating the Contract
Section 6 协商付款方式
Negotiating Payment Terms
Section 7 作出一些让步
Making Some Concessions
Section 8 双方签订合同
Signing the Contract
Chapter 9 业务精英 Being the Best Salesman
Section 1 进行市场调研
Conducting a Market Survey
Section 2 开展营销活动
Starting a Marketing Campaign
Section 3 参加展会
Attending Trade Shows
Section 4 争取客户订单
Obtaining Purchase Orders
Section 5 做完美的简报
Giving a Perfect Presentation
Section 6 需要出差
Being on a Business Trip
Section 7 升职加薪啦
Promotion and Getting a Raise
Section 8 迎接年终考核
The Annual Evaluation
Section 9 拿年终奖
Getting an Annual Bonus
Chapter 10 遇到特殊情况 Special Circumstances
Section 1 上班迟到了
Arriving Late
Section 2 需要加班
Working Overtime
Section 3 向领导请假
Asking for Leave
Section 4 开始休假
Taking a Vacation
Section 5 进行岗位调动
Transferring Jobs
Section 6 请辞
Resigning
Section 7 被解雇了
Getting Fired
Chapter 11 休闲时光 Leisure Time
Section 1 部门有聚会
Going to an Office Party
Section 2 相约购物
Going Shopping
Section 3 大家一起去K歌吧
Going to Karaoke
Section 4 欢乐的舞会
Going to a Dance
Section 5 组织外出旅行
Going on a Trip