Chapter 1 Writing Process for Business Letters （1） —— Prewriting
1. Approaching the Writing Process Systematically
2. The Prewriting Phase of Composition
Chapter 2 Writing Process for Business Letters （2） —— Writing
1. Researching Data and Generating Ideas
2. Organizing Data
3. Composing the First Draft
Chapter 3 Writing Process for Business Letters （3） —— Revising
1. Revising Messages
2. Proofreading for the Finishing Touch
3. Evaluating the Product
Chapter 4 Business Letters Writing
1. Envelope Addressing
2. The Layout of Business Letters
Chapter 5 Establishing Business Relations
1. General Introduction
2. Channels for Information of Potential Partners
3. The Requirements for Writing the First Inquiry
4. Status Inquiry
5. Applying the 3- x -3 Writing Process to Letters of Establishing Business Relations
6. Module letter
7. Specimen Letters
Chapter 6 Inquiry and Reply
1. General Introduction
2. Classification of Inquiry
3. The Requirements for Writing
4. Applying the 3- x -3 Writing Process to Letters of Inquiry and Reply
5. Module Letters
6. Specimen Letters
Chapter 7 Offers and Counter-offers
1. General Introduction
2. The Definitions of Offer and Counter-offer
3. Classification of Offers
4. The Requirements for Writing
5. Apply the 3- x -3 Writing Process to Letters of Offers
6. Specimen Letters
Chapter 8 Orders and Their Fulfillment
1. General Introduction
2. The Content of an Order
3. The Content of Seller's Acceptance
4. The Obligations of the Buyer and the SeUer
5. Four Pointers for Writing Rejecting Letters
6. Applying the 3-x-3 writing process to making an order letter
7. Module Letter
Chapter 9 Payment
1. General Introduction
2. Modes of Payment
3. The Definition and Classification of the L/C
4. The Basic Contents of the L/C
5. The Ways of Opening and Amending of the L/C
6. Applying the 3- X -3 Writing Process to Letters of Payment
7. Specimen Letters
Chapter 10 Shipment
1. General Introduction
2. The Shipping Documents
3. Applying the 3- X -3 Writing Process to Letters of Shipment
4. Specimen Letters
Chapter 11 Packing
1. General Introduction
2. Classification of Packing
3. Marks of Packing
4. Applying the 3- X -3 Writing Process to Letters of Packing
5. Specimen Letters
Chapter 12 Cargo Transport Insurance
1. General Introduction
2. Kinds of Risks
3. Total Loss and Partial Loss
4. Main Types of Insurance Coverage
5. Additional Risks
6. Commodity Inspection
7. Arbitration
8. Applying the 3- X -3 Writing Process to Letters of Insurance
Chapter 13 Complaints and Claims
1. General Introduction
2. Types of Complaints
3. Rules about Dealing with Complaints
4. Applying the 3- X -3 Writing Process to Letters of Complaints
5. Module Letter
6. Specimen Letters
Chapter 14 Agencies
1. General Introduction
2. The Types of Agencies
3. The Contents of an Agency Agreement
4. Applying the 3- X -3 Writing Process to Letters Concerning Agency
5. Module Agency Agreement (Sole Agent)
6. Specimen Letters
Chapter 15 Business Contract
1. General Introduction
2. The Contents of a Sales Contract
3. Lexical Features of Contract English
4. Specimen Sales Contracts
References