纵观人类社会历史，变化永恒存在，变化包罗万象。企业从诞生之日起，便会不断遭遇源于企业自身、市场环境以及突发事件所带来的种种变化。作者例举了许多典型企业驾驭变化的故事，深入浅出地论述了企业家在当今的社会里应当如何面对变动的世界，调整思维方法，在危机中发现机遇，以期在不可预测的未来中稳操胜券。

Brown trucks with golden logos，the shipshape drivers delivering their share of fifteen million parcels handled daily．To most of US，UPS is a reliable fact of life．But to well，informed businesspeople，Big Brown is a company to emulate．Quietly and steadfastly，UPS has earned a rep， utation as one of the leading companies in the world，known as much for its innovative practices as its skill in creating satisfied customers and employees．

Just in time for the company’s hundredth anniversary，UPS has allowed authors Mike Brewster and Frederick Dalzell unprecedented access to its global facilities，its workers，and its archives—warts and all．Driving Change is an enlightening，absorbing，and dynamic account of a company at the very fulcrum of global commerce，a story chock，full of clear-cut management lessons from which any business can benefit．

Acknowledgments

Prologue：On the Road with UPS

1 The“Big Idea”：Culture as Competitive Advantage

2 Constructive Dissatisfaction and the Quest for Continuous Improvement

3 A Common and Uncommon Carrier：Accomplishing Transformation

4 Rising to the FedEx Challenge：Building an Airline

5 Beyrond the Golden Link：Going International

6 Creating a Truly Global Business

7 The Technology Company That Delivers Packages

8 The Ownership Company

9 Synchronizing Global Commerce，One Supply Chain at a Time

10 One Company，One—to—One

Epilogue：Revealing the“Secret Sauce”at UPS