本书主要从饭店管理专业的工作实际出发，内容主要包括：饭店管理概述、服务和质量管理、人力资源管理、市场管理、会计管理、安全与卫生管理、前厅客房餐饮娱乐部门管理、设备和信息管理以及案例研究等等，为读者提供了实用的饭店管理知识和地道的英文。旨在培养既懂英语又懂管理专业知识的复合型管理人才。

Unit 1 General Introduction to Hotel Management

Unit 2 Service and O uality Management

Unit 3 Human Resource Management in Hotel ( I )

Unit 4 Human Resource Management in Hotel ( II )

Unit 5 Marketing Management

Unit 6 Hospitality and Service Management

Unit 7 Accounting Management

Unit 8 Security and Hygiene Management

Unit 9 Management of Front Office

Unit 10 Management of Housekeeping Department

Unit 11 Management of Food and Beverage Department

Unit 12 Management of Recreation Department

Unit 13 Hotel Equipment Management

Unit 14 Hotel Management Information System

Unit 15 Operation of Hotel Groups

Unit 16 Case Study: Accor Group

Key to the Exercises