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内容推荐 本教材在第2版的基础上修订、升级为数字教材。新版教材按照“互联网+远程一体化”智慧数字教材要求建设,支持多终端学习,拥有丰富的配套数字课程资源,包括完整的教学大纲、课程标准、单元模块PPT资源、案例,并定期补充最新案例、丰富的扩展阅读素材,以及全套电子教案、习题库、样卷等。 本书结构明了,清晰易懂,采用校企双元合作开发模式,共分为5个单元:Unit 1介绍了跨境电商的概念、特点、意义和发展前景等;Unit 2介绍了主要的跨境电商平台;Unit 3介绍了跨境电商售前服务;Unit 4介绍了跨境电商售中服务;Unit 5介绍了跨境电商售后服务。每个单元又细分成若干章节,按照“Warming-up”-“Passage Reading”(包括“New Words”和“Phrases & Expressions”)-“Real Case Analysis”(Unit 4、5中)-“Mini-Project”的顺序编排。为了进一步丰富教材的内容,教材中以二维码的形式,插入了大量的音频和视频素材,以帮助学习者更好地理解语言点和知识点。 目录 Unit 1 Overview of Cross-border E-commerce Chapter 1 Concept and Characteristics of Cross-border E-commerce Chapter 2 The Significance of Cross-border E-commerce Chapter 3 Cross-border E-commerce Development in China Chapter 4 Customer Service of Cross-border E-commerce Unit 2 Introduction to Main Cross-border E-commerce Platforms Chapter 1 Alibaba.com Chapter 2 AliExpress Chapter 3 Amazon Platform (B2B) Chapter 4 Amazon Platform (B2C) Chapter 5 DHgate Chapter 6 E-commerce Platforms in Different Countries Unit 3 Pre-sale Services of Cross-border E-commerce Chapter 1 Store Description Chapter 2 Title Description Chapter 3 Product Description Chapter 4 Platform-inside Marketing Chapter 5 SNS Marketing Chapter 6 SEO&SEM Unit 4 On-sale Services of Cross-border E-commerce Chapter 1 Product Information Inquiry Chapter 2 Payment Chapter 3 Price Negotiation Chapter 4 Product Packaging Chapter 5 Shipment and Delivery Unit 5 After-sales Services of Cross-border E-commerce Chapter 1 Disputes and Complaints Chapter 2 Comments on Product/Service Chapter 3 Customer Maintenance Chapter 4 Consumer Habits and Characteristics of Major Countries (Ⅰ) Chapter 5 Consumer Habits and Characteristics of Major Countries (Ⅱ) Appendices Appendices Ⅰ ⅡProducts Catalogues商品类目名称中英文对照 Appendices Ⅱ The Introduction to the Countries that the Belt and Road Initiative Involves“一带一路”沿线国家介绍 References |