前言
Unit 1 Elements and Styles of Business Letters商务信函要素与风格
1.1 Elements of Business letters
1.2 Styles of Business Letters
1.3 The Envelope Addressing
1.4 Spacing
Unit 2 The Writing Principles of Business Letters商务信函写作原则
2.1 Writing principles
2.2 Business Letter Writing Tips
2.3 Preparation before Writing
2.4 Writing Naturally and Sincerely
Unit 3 Establishing Business Relations建立业务关系
3.1 Introduction
3.2 Letter Samples
Unit 4 Inquiries and Replies询价和回复
4.1 Inquiry
4.2 Reply
Unit 5 Quotations, Offers and Counter-offers报价,发盘和还盘
5.1 Quotations and Offers
5.2 Counter-Offer
Unit 6 Orders and Acknowledgments订购与确认
6.1 Introduction
6.2 Letter Samples
Unit 7 Payment by Letter of Credit信用证付款
7.1 Introduction
7.2 Letter Samples
Unit 8 Other Methods of Payment其他付款方式
8.1 Introduction
8.2 Letter Samples
Unit 9 Collection Letters催款信
9.1 Introduction
9.2 Letter Samples
Unit 10 Packing & Marking包装与标志
10.1 Introduction
10.2 Letter Samples
Unit 11 Shipment运输
11.1 Introduction
11.2 Letter Samples
Unit 12 Insurance保险
12.1 Introduction
12.2 Letter Samples
Unit 13 Complaints & Claims and Settlement投诉、索赔和理赔
13.1 Introduction
13.2 Letter Samples
Unit 14 Contracts合同
14.1 Introduction
14.2 Types of Business Contracts
14.3 Components of a Business Contract
14.4 Language and Stylistics Features
14.5 Layout
14.6 Writing Steps
14.7 Contract Samples
Appendix I NCOTERMS2010, Useful Documents and Other Useful Expressions2010年国际贸易术语解释通则及相关文件中的实用表达
Appendix II The Comparison of the Old and New Language Styles 新旧文体比较
References参考文献