本书以实用、对口、易学、多练为编写原则，紧扣各有关行业的工作职责、工作流程及服务规范，旨在解决从业人员在涉外服务中至少应知道说什么和怎么说的问题。

本书可供有初中英语水平的中等职业学校学生、服务行业在职职工及再就业人员使用，作为学习职业英语的起点教材或自学、培训、行业等级考试的参考用书。

本书是服务业实用英语口语教材。全书分为8大部分：基础英语100句；文秘人员英语100句；出租车(公交车)司机英语100句；宾馆员工英语100句；营业员英语100句；餐馆服务员英语100句；美容康乐业从业者英语100句；物业管理员英语100句，每部分有10个单元，每单元含基本句10个及相关口笔头练习数项，浅显易学，针对性强。

本书可供有初中英语水平的中等职业学校学生使用，也可作为在职职工及再就业人员自学、培训、行业等级考试的参考用书。本书配有录音带。

PART ONE ELEMENTARY ENGLISH 100基础英语100句

 UNIT Ⅰ Greetings and Getting Acquainted(问候及结识)

 UNIT Ⅱ Telephone Manners(电话用语)

 UNIT Ⅲ Offering and Asking for Help(提供和请求帮助)

 UNIT Ⅳ Extending and Responding to Apology andGratitude(道歉及道谢)

 UNIT Ⅴ Wishes，Congratulations and Consolations(祝愿、祝贺及安慰)

 UNIT Ⅵ Invitations and Appointments(邀请与约会)

 UNIT Ⅶ Giving Advice and Suggestions(忠告与建议)

 UNIT Ⅷ Persuasion，Agreement and Disagreement(劝说、同意及不同意)

 UNIT Ⅸ Asking and Showing Directions(问路及指路)

 UNIT Ⅹ Bidding Goodbye(道别)

PART TWO ENGLISH 100 FOR SECRETARIAL STAFF文秘人员英语100句

 UNIT Ⅰ Receiving Visitors(接待访客)

 UNIT Ⅱ Taking Messages(记录口信)

 UNIT Ⅲ Making Appointments(安排约会)

 UNIT Ⅳ Dealing with the 0ffice Routine(处理日常事务)

 UNIT Ⅴ Job Interviews(求职面试)

 UNIT Ⅵ Using the Telephone(接打电话)

 UNIT Ⅶ Planning a Business Trip(it划商务旅行)

 UNIT Ⅷ Arranging Conferences(安排会议)

 UNIT Ⅸ Interpreting at Conferences(会议翻译)

 UNIT Ⅹ Making Suggestions(提出建议)

PART THREE ENGLISH 100 FOR TAXI/BUS DRIVERS出租车(公交车)司机英语100句

 UNIT Ⅰ Taking Taxi 0rders(接受订车)

 UNIT Ⅱ Get in，Please(扬招上车)

 UNIT Ⅲ Ready to Start(准备出发)

 UNIT Ⅳ On the Way(行车途中)

 UNIT Ⅴ Traffic Jam(交通堵塞)

 UNIT Ⅵ Introducing the Attractions(旅游介绍)

 UNIT Ⅶ Tackling Emergencies(处理意外)

 UNIT Ⅷ Charging the Fare(收取车费)

 UNIT Ⅸ Bidding Goodbye(到站送客)

 UNIT Ⅹ On the Bus(公交车上)

PART FOUR ENGLISH 100 FOR HOTEL STAFF宾馆员工英语100句

 UNIT Ⅰ Taking Room Reservations(接受订房)

 UNIT Ⅱ At the Reception Desk(在接待处)

 UNIT Ⅲ Bell Service(应接服务)

 UNIT Ⅳ The Business Center and the CentralSwitchboard(商务中心及总机服务)

 UNIT Ⅴ Foreign Currency Exchange(外币兑换)

 UNIT Ⅵ Housekeeping(Ⅰ)(客房服务(一))

 UNIT Ⅶ Housekeeping(Ⅱ)(客房服务(二))

 UNIT Ⅷ At the Hotel’s Restaurant，ShoppingArcade，and Gym(在宾馆的餐厅、商场及健身房)

 UNIT Ⅸ Settling Complaints(解决投诉)

 UNIT Ⅹ At the Cashier’S Desk(在收银处)

PART FIVE ENGLISH 100 FOR SHOP ASSISTANTS营业员英语100句

 UNIT Ⅰ General W0rk Procedures(工作规范)

 UNIT Ⅱ At the Foodstuff Counter(在食品部)

 UNIT Ⅲ At the Pharmacy Counter(在药材柜)

 UNIT Ⅳ At the Art and Craft Department(Ⅰ)(在工艺美术品部(一))

 UNIT Ⅴ At the Art and Craft Department(Ⅱ)(在工艺美术品部(二))

 UNIT Ⅵ At the Textile and the Knitting-W00lDepartment(在纺织品和毛线部)

 UNIT Ⅶ At the Garment Department(在服装部)

 UNIT Ⅷ At the Cultural and Recreational Department(在文化娱乐部)

 UNIT Ⅸ At the Cosmetics Department(在化妆品部)

 UNIT Ⅹ At the Bazaar(在小商品市场)

PART SIX ENGLISH 100 FOR RESTAURANT WAITERS餐馆服务员英语100句

 UNIT Ⅰ Seating the Diners(迎宾就坐)

 UNIT Ⅱ Taking Orders for Chinese Cuisine(听点中菜)

 UNIT Ⅲ Taking Orders for Western Cuisine(听点西餐)

 UNIT Ⅳ Serving the Dishes(宴席上菜)

 UNIT Ⅴ Celebrations(喜庆活动)

 UNIT Ⅵ Chinese Breakfast(中式早餐)

 UNIT Ⅶ Western Breakfast(西式早餐)

 UNIT Ⅷ Settling Complaints(处理投诉)

 UNIT Ⅸ At a Bar(酒吧服务)

 UNIT Ⅹ Accepting the Payment(接受付款)

PART SEVEN ENGLISH 100 FOR BEAUTY PARLOR AND CLUB STAFF美容康乐业从业者英语100句

 UNIT Ⅰ Deep Face-Cleansing(皮肤清洁)

 UNIT Ⅱ The Make-up(Ⅰ)(化妆(一))

 UNIT Ⅲ The Make-up(Ⅱ)(化妆(二))

 UNIT Ⅳ Hair Setting(理发)

 UNIT Ⅴ Hair Perm for Ladies(女士烫发)

 UNIT Ⅵ Hair Cutting for Men(男士理发)

 UNIT Ⅶ Our Recreational Club(康乐总汇)

 UNIT Ⅷ Sauna Bath and Swimming(桑拿浴与游泳)

 UNIT Ⅸ Bowling，Gongfu and Others(保龄球、功夫及其他)

 UNIT Ⅹ Singing and Dancing(音乐歌舞)

PART EIGHT ENGLISH 100 FOR PROPERTY MANAGEMENT CLERKS物业管理员英语100句

 UNIT Ⅰ Lease(Ⅰ)(租赁(一))

 UNIT Ⅱ Lease(Ⅱ)(租赁(二))

 UNIT Ⅲ Recreational Facilities(娱乐设施)

 UNIT Ⅳ Premises Facilities(房屋设施)

 UNIT Ⅴ Move-in Procedures(入住手续)

 UNIT Ⅵ Premise Maintenance(物业维修)

 UNIT Ⅶ Service Center(服务中心)

 UNIT Ⅷ Convenient Store(方便店)

 UNIT Ⅸ Wishes，Congratulations and Consolations(祝愿、祝贺与安慰)

 UNIT Ⅹ Settling Complaints(处理投诉)