肯耐特和亚克斯编著的《现代工业统计》内容介绍:A decade ago, Motorola began a journey that would shape the company's success for decades to come. The issue was survival; the challenge was quality; the solution would come from our people. We didn't have a detailed map to guide us but we set out to achieve one very large but simple goal: to improve the way we serve our customers.