本书是“外贸实战技巧丛书”之一，全书共分53课，主要以精辟的英语细致详解了外贸实务中应知应会的函电知识，具体内容包括建立业务关系、谈判、订单与合同、支付、交货、索赔和抱怨等。该书可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。

学习外贸函电的关键是熟悉外贸实务和熟练掌握相关外语知识。本书用精辟的英语细致详解外贸实务中应知应会的函电，让读者在精通外贸实务的同时轻松掌握外贸业务中最核心的英语词汇和使用频率最高的句型，并具有举一反三的能力。高效、轻松地处理外贸工作。

Chapter 1 Establishing Business Relations

 Lesson 1 Exporter's Request for Establishment of Business Relations

    A Reply to the above

 Lesson 2 Importers Request for Establishment of Business Relations

    A Reply to the above

 Lesson 3 Self-Introduction

    Self-Introduction by the exporter

    Self-Introduction by the importer

 Lesson 4 Transferring Business Relations

Chapter 2 Business Negotiations

 Lesson 5 First Enquiry (1)

    A Reply to the above

 Lesson 6 First Enquiry (2)

    A Reply to the above

 Lesson 7 A Non-Firm Offer

 Lesson 8 A Firm Offer

 Lesson 9 Counter Offers

 Lesson 10 A Counter Counter-Offer

 Lesson 11 Declining a Counter-Offer

 Lesson 12 Urging the Buyer to Accept the Offer

 Lesson 13 A Concession on Price

Chapter 3 Order and Contract

 Lesson 14 Placing an Order at an Adjusted Price

 Lesson 15 Placing an Order

     Thanks for the above

 Lesson 16 Declining an Order

 Lesson 17 Offering a Substitute

 Lesson 18 Buyer's Request to Cancel the Order

 Lesson 19 Rejecting an Order at Old Prices

 Lesson 20 Accepting an Order at Old Prices

 Lesson 21 Sending a Contract

Chapter Payment

 Lesson 22 A Specimen of an L/C

 Lesson 23 Asking for Easier Payment Terms

     A reply to the above

 Lesson 24 Asking for T/T Terms

 Lesson 25 Asking for D/A Terms

 Lesson 26 Urging Establishment of L/C (Ⅰ)

 Lesson 27 Urging Establishment of L/C (Ⅱ)

 Lesson 28 Urging Establishment of L/C (Ⅲ)

 Lesson 29 Asking for an Amendment to the L/C

 Lesson 30 Asking for an Extension of L/C (Ⅰ)

     Buyer's Reply to the above

     Seller's Reply to the above

 Lesson 31 Asking for an Extension of L/C (Ⅱ)

Chapter 5 Delivery

 Lesson 32 Pressing the Seller for Delivery (Ⅰ)

     A Reply to the above

 Lesson 33 Pressing the Seller for Delivery (Ⅱ)

 Lesson 34 Pressing the Seller for Delivery (Ⅲ)

 Lesson 35 Shipping Advice

     Sample (1)

     Sample (2)

 Lesson 36 Rejecting Partial Shipment

 Lesson 37 Suggesting Postponement of Shipment or Partial Shipment

 Lesson 38 Packing Requirement

 Lesson 39 Packing Description

Chapter 6 Insurance

 Lesson 40 Seller's Reply to an Enquiry about Insurance

 Lesson 41 Asking for CFR Terms

     A Reply to the above

 Lesson 42 Asking for Insurance at the Seller's End

 Lesson 43 Covering Insurance for the Buyer

 Lesson 44 Additional insurance

Chapter 7 Claim & Complaint

 Lesson 45 A Claim for Poor Packing

     A Reply to the above

 Lesson 46 A Claim for Non-Conformity of Quality

 Lesson 47 Complaints of Short Delivery

 Lesson 48 A Complaint of Wrong Delivery

     A Reply to the above

 Lesson 49 A Complaint of Delay in Delivery

     A Reply to the above

 Lesson 50 Settlement of a Claim

Chapter 8 Agency

 Lesson 51 Asking for Sole Agency (Ⅰ)

     An Unfavorable Reply

 Lesson 52 Asking for Sole Agency (Ⅱ)

     A Favorable Reply

 Lesson 53 A Sole Agency Agreement

Appendix Ⅰ 出口单据实例

Appendix Ⅱ 练习参考答案

Appendix Ⅲ 本书关键词汇索引