Unit Ⅰ Basic Principles 基本原则
Chapter 1 The Process of Workplace Communication 职场交流过程
Chapter 2 Computers and Workplace Communication 计算机与职场信息交流
Chapter 3 Persuasion and Scientific Argument 说服性交流和科学争论性交流
Chapter 4 Creating World-Ready Documents and Presentations：Style and Tone 创作国际化文件和会议发言：文体与语气
Chapter 5 Design and Development of Documents 文件设计和制作
Chapter 6 Visuals and Document Design Ⅰ 视图和文件设计Ⅰ
Chapter 7 Visuals and Document Design Ⅱ 视图和文件设计Ⅱ
Unit Ⅱ Correspondence and Presentations 通信和会议发言
Chapter 8 Workplace C0rrespondence：Letters Memos and E-mail 职场通信：信函，备忘录和电子邮件
Chapter 9 Resumes，Employment Letters，andApplication Forms 简历、雇佣信和申请表
Chapter 10 Portfolios and Interviews 成果汇编和面试
Chapter 11 Communicating News：News-Release Publications，Brochures and Web Sites 新闻交流：新闻稿、宣传册和网页
Chapter 12 Oral Presentations 会议发言
Unit Ⅲ Reports 报告书
Chapter 13 Principles of Workplace Reports 职场报告书的写作原则
Chapter 14 Recommendation Reports 建议报告
Chapter 15 Proposals 提案
Chapter 16 Instructions 说明书
Unit Ⅳ Research 调研
Chapter 17 Research Strategies 调研策略
Chapter 18 Research Sites and Sources：Library and Internet Research 调研场所和信息来源：图书馆和互联网网站
Chapter 19 Documenting Sources 引证方法