本书是英语专业工商管理双语教学教材系列之一。本书简要地概述了各职能领域最重要的基本概念、基本原理和主要理论，在每本书后加入了这门学科的相关重要术语，并对术语的词头进行了中文释义。对于商务英语类专业的双语教学来说，该系列丛书内容详略得当，语言准确流畅，是一套值得信赖的英语专业工商管理双语教学的系列教材。希望此系列教材能够丰富商务英语类专业的课程设置，满足广大师生的需求，同时也希望我国商务英语教育蓬勃发展！

Career Prologue 5

How to Make the Most of This Course 6

How to Apply This Course to Your Career 8

How to Maximize Your Chances of Success in Your Career 11

Part1 Motivating Employees

1 The Value of Motivation 24

Decision Making: Responding to a Lack of Motivation 25

2 Theories on Motivation 25

Hawthorne Studies 25

Maslow's Hierarchy of Needs 26

Herzberg's Job Satfction Study 27

McGregor's Theory X and Theory Y 28

Theory Z 29

Expectancy Theory 29

Self-Scoring Exercise: The Frazzle Factor 30

Equity Theory 30

Reinforcement Theory 31

Motivational Guidelines Offered by Theories 32

Decision Making: Determining How to .Motivate Employees 33

3 Motivating Disgrunded Employees

Decision Making: Motivating Disgruntled Employees

4 How Firms Can Enhance Job Satisfaction and Motivation

Adequate Compensation Program 35

Cross Functional Teamwork: Spreading Motivation across Business Functions 38

Job Security 38

Flexible Work Schedule 38

Employee Involvement Programs 39

Self-Scoring Exercise: Are You an Empowered Employee? 40

Small Business Survey: Do Employees Want More Influence in Business Decisions? 41

Comparison of Methods Used to Enhance Job Satisfaction 44

Firms That Achieve the Highest Job Satisfaction Level 44

GLobal Business: Motivating EmpLoyees across Countries 45

Decision Making: Increasing Job Satisfaction 45

College Health Club: Motivating Employees at CHC 46

Summary 47

Key Terms 48

Review & Critical Thinking Questions 48

Discussion Questions 48

It's Your Decision: Motivating Employees at CHC 49

Investing in a Business 49

Case: Using Motivation to Enhance Performance 5o

Video Case: Motivating Employees at Valassis Communications, Inc. 5o

Internet Applications 51

Dell's Secret to Success 51

In-Text Study Guide 52

Part2 Hiring,Trining,and Evaluating Employees

5 Human Resource Planning 58

Forecasting Staffing Needs 58

Job Analysis 58

Recruiting 58

Small Business Survey: Recruiting 63

Decision Making: How to Recruit 65

6 Providing Equal Opportunity 65

Federal Laws Related to Discrimination 65

Diversity Incentives 66

Decision Making: Ensuring Equal Opportunity in New Job Positions 68

7 Compensation Packages That Firms Offer 68

Salary 68

Stock Options 69

Commissions 71

Bonuses 71

Profit Sharing 71

Employee Benefits 71

Small Business Survey: Do Firms Reward Employees for Customer Satfction? 72

Small Business Survey: Which Employee Benfits Are Most Important to Employees? 72

GLobaL Business: Compensating EmpLoyees across Countries 73

Perquisites 73

Comparison across Jobs 73

DecMon Making: Selecting the Proper Compensation Package 74

8 Developing Skills of Employees 75

Technical Skills 75

Small Business Survey: How Do CEOs Allocate Their Time When Managing Employees? 76

Decision-Making Skills 76

Customer Service Skills 76

Safety Skills 77

Human Relations Skills 77

Decision Making: Training Employees 78

9 Evaluation of Employee Performance 78

Segmenting the Evaluation into Different Criteria 78

Using a Performance Evaluation Form 79

Assigning Weights to the Criteria 79

Cross Functional Teamwork: How ]ob Responsbilities across Business Functions Can Complicate Performance Evaluatlons 82

Steps for Proper Performance Evaluation 82

Action Due to Performance Evaluations 83

Dealing with Lawsuits by Fired Employees 83

Employee Evaluation of Supervisors 84

Decision Making: Evaluating Employees 85

College Health Club: Developing Employee Skills and Evaluating Performance at CHC 85

Summary 86

Key Terms 87

Review & Critical Thinking Questions 87

Discussion Questions 88

It's Your Decision: Hiring and Evaluating Employees at CHC 88

Investing in a Business 89

Case: Fitting )ob Positions 89

Video Case: Recruiting and Training at VaLassis Communications 90

Internet Applications 90

Dell's Secret to Success 90

In-Text Study Guide 91

Appendix: Labor Unions 95

Background on Unions 95

History of Union Activities 95

Trends in Union Popularity 96

Negotiations between Unions and Management 96

Salaries 96

Job Security 97

Management Rights 97

Grievance Procedures 97

Conflicts between Unions and Management 98

Labor Strikes 98

Management Response to Strikes 99

Management Criticism of Unions 99

How Firms Reduce Employees Desire fbr a Union 1 O0

Answers to In-Text Study Guide 101

Glossary 102