本书整合跨文化交际的基本过程和现有的理论，试图为刚入门的学生及感兴趣的学者提供学术上的介绍、重要理论的综述以及跨文化交际在人际交流上的应用。本书首先考察跨文化交际的基本过程，然后与实际应用相结合，从而在不同文化、背景、交流模式的人们中间实现相互理解，这对于像美国这样的多元文化社会尤为重要，但本书对理论的应用却是超越种族差异的。随着世界的现代化和全球化，不论是在国内还是国外，跨文化的交流越来越多，本书紧跟潮流，及时吐垢纳新。第三版作了较大的扩展，从而可以全面涵盖核心的概念和观点；第四版在学术上更扎实，覆盖面更广，更多地关注全球问题。

本书是跨文化交际学领域发展进程中最重要的学术著作之一，影响深远。它超越了以前简单的文化对比研究方式，首次将跨文化研究建立在理论分析的基础上，使人们开始关注文化现象背后的原因和本质。两位作者还引入了文化差异纬度这一概念，提出同一国家或民族文化内存在多样性的可能。

原书自出版以来已经多次修订，一直广受好评。这次引进的第四版与时俱进，大幅修订原有内容，添加了更多新颖的理论依据，可以帮助读者从多角度理解跨文化交际学，是从事跨文化交际研究不可多得的理论指南。

PREFACE

PART   CONCEPTUAL FOUNDATIONS

      INTRODUCTION

      Conceptualizing Communication

      Conceptualizing Culture

      Differentiating Terminology

      Plan for the Book

      Summary

      Study Questions

      Suggested Readings

      AN APPROACH TO THE STUDY OF

      INTERCULTURAL COMMUNICATION

      The Concept of the Stranger

      Intergroup and Interpersonal Behavior

      Anxiety/Uncertainty Management

      An Organizing Model for Studying

        Communication with Strangers

      Summary

      Study Questions

      Suggested Readings

PART       INFLUENCES ON THE PROCESS OF

      COMMUNICATING WITH STRANGERS

      CULTURAL INFLUENCES ON

      THE PROCESS

      Individualism-Collectivism

      Hofstede's Dimensions

        of Cultural Variability

       Kluckhohn and Strodtbeck's Value

         Orientations

       Parsons' Pattern Variables

       Structural Tightness

       Cultural Communication

       Summary

       Study Questions

       Suggested Readings

   4  SOCIOCULTURAL INFLUENCES

       ON THE PROCESS

       Membership in Social Groups

       The Nature of Social Identities

       Social Identities Influencing Our

         Communication with Strangers

       Identity Negotiation in Intergroup Encounter

       Summary

       Study Questions

       Suggested Readings

   5  PSYCHOCULTURAL INFLUENCES

       ON THE PROCESS

       The Nature of Expectations

       Stereotypes

       Intergroup Attitudes

       Changing Our Expectations of Strangers

       Summary

       Study Questions

       Suggested Readings

   6  ENVIRONMENTAL INFLUENCES ON

       THE PROCESS

       Physical Environment

       The Situation

       Situational Norms and Rules

       Psychological Environment

       Summary

       Study Questions

       Suggested Readings

PART III  INTERPRETING AND TRANSMITTING

       MESSAGES

       INTERPRETING MESSAGES

       Perceptual Processes

       Making Attributions

       Cognitive Styles

       Patterns of Thought

       Summary

       Study Questions

       Suggested Readings

       VERBAL MESSAGES

       The Nature of Language

       Cultural Variations in Language Usage

       Cultural Variations in Verbal Messages

       Language Usage in Communicating

         with Strangers

       Summary

       Study Questions

       Suggested Readings

       NONVERBAL MESSAGES

       The Nature of Nonverbal Communication

       Cross-Cultural Variability in Nonverbal

         Messages

       Nonverbal Cues in Communicating

         with Strangers

       Summary

       Study Questions

       Suggested Readings

PART IV  INTERACTION WITH STRANGERS

   10  COMMUNICATING EFFECTIVELY

       WITH STRANGERS

       Defining Communication Effectiveness

         and Competence

       Approaches to the Study of Effective

         Communication

       Components o~ Perceived Competence

       Summary

       Study Questions

       Suggested Readings

   11  MANAGING CONFLICT AND

       NEGOTIATING FACE

       The Nature of Conflict

       Cultural and Ethnic Differences

         in Managing Conflict

       Face and Facework

       Face-Negotiation Theory

       Intergroup Conflict

       Summary

       Study Questions

       Suggested Readings

  12    DEVELOPING RELATIONSHIPS WITH

      STRANGERS

      Universal Aspects of Relationships

      Cross-Cultural Variations in Interpersonal

        and Romantic Relationships

      The Development of Interpersonal

        Relationships with Strangers

      Romantic Relationships with Strangers

      Summary

      Study Questions

      Suggested Readings

  13  ADAPTING TO NEW CULTURES

      Cross-Cultural Adaptation

      The Centrality of Communication

      The Role of Predisposition and Environment

      Adaptation and Psychological Health

      Summary

      Study Questions

      Suggested Readings

  14  BECOMING INTERCULTURAL

      Encountering Different Cultures

      The Process of Intercultural Transformation

       Intercultural Personhood

       Promoting Intercultural Growth

       Summary

       Study Questions

       Suggested Readings

   15  BUILDING COMMUNITY

       Walking a Narrow Ridge

       Characteristics of Community

       Community and Public Life

       Civic Engagement

       Ethical Issues in Building Community

        with Strangers

       Principles of Community Building

       Summary

       Study Questions

       Suggested Readings

REFERENCES

INDEX