Three executives and their CEO were sitting around a conferencetable.They were conferring about a matter of importance to themand to most other full-time employees of their four-hundred-personcompany:How much money would be put into the bonus pool fordistribution this year?
The Harvard Business Essentials series is designed to provide comprehensive advice,personal coaching,background information,andguidance on the most relevant topics in business.Drawing on richcontent from Harvard Business Sch001 Publishing and other sources,these concise guides are carefully crafted to provide a highly practical resourCe for readers with all levels of experience,and will proveespecially valuable for the new manager.To assure quality and accuracy,each volume is closely reviewed by a specialized content adviserfrom a world-class business school.Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base,these solution-oriented books put reliable answers at your fingertips.
Introduction
1 The Necessity of Power
You Can't Manage Without It
Our Antipathy Toward Power
Power as Necessity
Of Power and Dependency
Using Power:Three Types of Managers
Altering Your Management Style
Summing Up
2 Power Sources
How You Can Tap Them
The Power of Position
Relational Power
Personal Power
Where Is the Power in Your Organization?
Summing Up
3 Influence
YourMechanism for Using Power
Power Versus Influence
Influence Is a Two-Way Street
Your Sphere of Influence
Increasing Influence Through Currencies of Exchange
Summing Up
4 Tactics ofInfluence
Three Ways to Project Influence
Frame the Issue Your Way
Influence Through Information
Influence Through Technical Authority
Summing Up
5 Persuasion I
The Basics
Why Persuasion Is Important
The Elements of Persuasion
Building Credibility
Understanding Your Audience
Building a Case
Summing Up
6 Persuasion II
Winninq Minds and Hearts
Start with the Head
Don't Forget Your Audience's Heart
Overcoming Resistance
Persuasion Triggers
Summing Up
7 The Knockout Presentation
A Timeless Tool of Persuasion
Presentations:The Greek Way
Rhetorical Devices
Different Listeners-Different Learning Styles
Aim for the Head and the Heart
Be Prepared to Answer Questions
Aim for Continuous Improvement
Summing Up
8 The Ethics of Power,Influence,and Persuasion
Points to Honor
The Ethical Exercise of Power
The Ethics of Influence and Persuasion
A Solution
Summing Up
Appendix A:Leading When You’re Not the Boss
Appendix B:Useful Implementation Tools
Appendix C:Commonsense Rules for
Presentation Visuals
Notes
Glossary
For Further Reading
Index
About the Subject Adviser
About the Writer