本书是酒店管理专业新形态一体化系列教材之一。本书根据饭店业相关职业岗位的实际工作需要，从切实提高饭店服务人员的英语交际能力出发进行构思、设计和编写。本书形式新颖、选材独到、内容丰富、语言规范、针对性强，对高校饭店管理专业学生英语语言交际能力的强化训练具有较高的实用价值。
全书设3个专题共22个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。本书配有丰富的音频资源，可以作为预习、学习和复习材料，也可作为听说训练素材。
本书可作为应用型本科院校、高等职业学院、高等专科学校饭店管理专业及相关专业的教学用书，也可供五年制高等职业学校、中等职业学校学生使用，还可以作为饭店从业人员的业务培训教材和参考读物。

Workshop One English for Front Office
Unit 1 Room Reservation
Part One Key Points for Teaching, Learning & Asessment in the Unit
Learning Objectives
Key Points in the Unit
Part Two Simulation Training
New Words and Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1 FIT Reservation (Basic Procedures)
Dialogue 2 A Group Reservation
Dialogue 3 We Are Fully Booked
Classroom Activities
Part Three Extended Reading
Room Reservation
Unit 2 Reception
Part One Key Points for Teaching,Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part Two Simulation Training
New Words and Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1 A Guest with Advance Reservation Checks in
Dialogue 2 Registering a Tour Group
Dialogue 3 Receiving a Walk-in Guest
Dialogue 4 Money Exchange
Classroom Activities
Part Three Extended Reading
What Should Hotel Receptionists Do?
Part Four Exercises
Unit 3 Bell Service
Part One Key Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part Two Simulation Training
New Words and Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1 Receiving a Guest & Bringing Him to His Room
Dialogue 2 Running Errands for Guests
Dialogue 3 Getting Down the Luggage before the Guests Check out
Dialogue 4 Hiring a Taxi
Classroom Activities
Part Three Extended Reading
The Front Desk Employees
Part Four Exercises
Unit 4 Executive Floor
Part One Key Points for Teaching,Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part Two Simulation Training
New Words and Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1 VIP Registration
Dialogue 2 Meeting Room and Business Center Service
Dialogue 3 Executive Lounge
Classroom Activities
Part Three Extended Reading
What Is the Executive Floor in Hotels?
Part Four Exercises
Unit 5 Telephone Operator
Part One Key Points for Teaching, Learning & Assesment in the Unit
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Workshop Two English for Housekeeping Department
Workshop Three English for Food and Beverage Department
Appendix Commonly Used Words and Terms in Hotels
References