李燕、徐静主编的《旅游英语口语》共分为十个单元，主要内容包括：邀请来访、准备工作、迎宾服务、入住酒店、会议服务、宴请服务、观光游览、赠送礼品、退房服务、送行。每个单元由“背景知识、热身练习、情景对话、补充阅读、练习、拓展词汇、相关知识、导游考试辅导八个模块组成。每个单元一个主题，侧重听说训练。本教材构思独特，内容新颖，实用性强，使用面广。按照工作过程中活动与知识的关系设计教学内容，突出工作过程在课程框架中的主线地位，按照工作过程的需要来选择知识，以工作任务为中心整合理论与实践。本书配有对话和听力理解部份的录音及教学辅导用书，可供高职高专及以上水平的旅游英语专业、酒店管理专业及旅游管理专业教学使用，也可作为旅游企业服务与管理从业人员的培训教材。

Unit l Invitations邀请客人

 Background Knowledge

 Warming Up

 Situational Dialogues

 Dialogue 1 Extending an Invitation

 Dialogue 2 Accepting all Invitation

 Dialogue 3 Declining an Invitation

 Dialogue 4 Cancelling a~er Youve Accepted an Invitation

 Supplementary Reading Customs on Invitations

 Exercises

 Useful Expressions

 Tips for Invitation邀请的相关知识

 导游考试辅导专栏 导游考试口试部分六大景点英文单词汇总（一）

Unit 2 Preparations准备工作

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue 1 Discussing the Sightseeing Schedule with Guests

Dialogue 2 Making Sure an Itinerary

Dialogue 3 West Lake Night Cruising Private Tour

Dialogue 4 Booking an Air Ticket

Dialogue 5 Determining a Meeting Schedule

 Supplementary Reading China Tourism Industry

 Exercises

 Useful Expressions

 Tips for Preparations导游带团前的准备工作

 导游考试辅导专栏 导游考试口试部分六大景点英文单词汇总（二）

Unit 3 Meeting Guests迎宾

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue 1 Meeting the Guest at the Passenger Depot

Dialogue 2 Meeting the Guest at the Railway Station

Dialogue 3 Meeting the Guest at the Airport

Dialogue 4 On the Way to Hotel

 Supplementary Reading Greetings

 Exercises

 Useful Expressions

 Tips for Meeting Foreign Guests

 导游考试辅导专栏导游考试口试部分六大景点英文单词汇总（三）

Unit 4 Staying in a Hotel入住酒店

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue l Room Reservation

Dialogue 2 Confirming a Reservation

Dialogue 3 Check—in

Dialogue 4 Housekeeping

Dialogue 5 Checkout

 Supplementary Reading Hotels

 Exercises

 Useful Expressions

 Tips for Reception接待礼仪

 导游考试辅导专栏英语导游词（内蒙古、黑龙江、吉林）

Unit 5 Meeting Service会议服务

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue 1 Booking a Meeting Room

Dialogue 2 Confn'ming a Meeting Reservation

Dialogue 3 Cancelling a Meeting Reservation

Dialogue 4 Venue Layout

Dialogue 5 Application and Booth Reservation

 Supplementary Reading Global Trend 0fMICE Industry

 Exercises

 Useful Expressions

 Tips for Meeting Service会议服务三步走

 导游考试辅导专栏英语导游词（甘肃、河北、河南）

Unit 6 Banqueting and Catering Services宴请餐饮

 Background Knowledge

 Warming Up

Situational Dialogues

 Dialogue l Making a Toast

 Dialogue 2 Bufret Dinner

 Dialogue 3 Individual Serving

 Dialogue 4 Enjoying Chinese Food

 Dialogue 5 Enjoying Western Food

 Dialogue 6 Local Snacks

 Supplementary Reading Table Manners

 Exercises

 Useful Expressions

 Tips for Table Manners

 导游考试辅导专栏英语导游词（湖北、湖南）

Unit 7 Sightseeing观光游览

 Background Knowledge

 Warming up

 Situational Dialogues

Dialogue 1 Asking for Tourist Information

Dialogue 2 Scenic Spots Introduction

Dialogue 3 Visiting Historical Sites

Dialogue 4 Watching Performances

Dialogue 5 Folkcustom Activities

 Supplementary Reading Hainan Attractions

 Exercises

 Useful Expressions

 Tips for Scenic Spots Introduction解说的技巧与方法

 导游考试辅导专栏英语导游词（江苏、安徽、海南）

UnR 8 Shopping购物

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue 1 At the Curiosity Shop

Dialogue 2 At the Arts and Crafts Store

Dialogue 3 At the Porcelain Shop

Dialogue 4 At a Flea Market

 Supplementary Reading Secretary—generals Message on World Tourism Day

 Exercises

 Useful Expressions

 Tips for Shopping旅游纪念品

 导游考试辅导专栏英语导游词（西藏、青海、云南）

Unit 9 Checking Out退房

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue 1 Checkout by Credit Card

Dialogue 2 Checkout in Cash

Dialogue 3 Consultation ofChecking out

 Supplementary Reading Credit Card

 Exercises

 Useful Expressions

 Tips for Checking out酒店住宿结账三陷阱

 导游考试辅导专栏英语导游词（北京、上海、深圳）

UnR 10 Farewell送行告别

 Background Knowledge

 Warming Up

 Situational Dialogues

Dialogue 1 Seeing Offat the Airport

Dialogue 2 Farewell at the Train Station

Dialogue 3 Farewell among Friends

 Supplementary Reading

Passage A How to Write the Perfect Farewell Letter

Passage B Farewell Speech

 Exercises

 Useful Expressions

 Tips for Farewell送别的基本礼节

 导游考试辅导专栏英语导游词（香港、澳门、台湾）

Vocabulary

List of Phrases

参考文献