本书主要内容分为两大部分，共16个单元：第一部分是商务信函写作，共11个单元，内容按商务流程步骤安排，主要包括国际贸易中建立贸易关系、询盘、报盘/还盘、订货、付款、包装/装船、保险、索赔等环节中相关信函的写作；第二部分5个单元是商务日常应用文写作，主要涉及一些常见的一般性商务应用文的写作方法，包括商务电子邮件、备忘录、会议纪要、商务报告、合同/协议等体裁。

本教材比较系统地介绍了商务英语信函写作和商务英语常用文体写作的基本知识。其中涉及商务信函写作的第一部分11个单元，主要按商务贸易流程中各个环节的顺序编写；第二部分5个单元包含了商务电子邮件、备忘录、会议纪要、报告、合同等商务英语中常用的主要文体。本书将写作知识和技巧的介绍与学生写作技能的培养相结合，为学生提供了大量的范文、词汇和常用例句，以有效地提高学生的实际语言运用能力。

附录部分包括常用商务英语缩略语和常用电子邮件缩写词、首字母组合和行话。

本书适合高等院校英语、工商管理和经济管理类专业使用，也可供对外经贸业务人员和各类涉外企业人员参考。

PART Ⅰ Business Correspondence

Unit1 Fundamentals of Business Letter Writing

 1.1 Language Style and Tone of Business Writing

 1.2 Essential Principles of Business Writing

Unit 2 The Components and Layout of the Business Letter

 2.1 The Components of the Business Letter

 2.2 The Layout of the business letter

 2.3 The Layout oft_he Envelope

Unit 3 Status/Credit Inquiries and Replies

 3.1 Introduction to Status/Credit Inquiries and Replies

 3.2 Sample Letters

Unit 4 Establishment of Business Relations

 4.1 Introduction to Letters of Establishing Business Relations and Replies

 4.2 Sample Letters

Unit 5 Inquiries and Replies

 5.1 Introduction to Inquiries and Replies

 5.2 Sample Letters

Unit 6 Quotations, Offers and Counter-Offers

 6.1 Introduction to Quotations, Offers and Counter-Offers

 6.2 Sample Letters

Unit 7 Orders and Replies

 7.1 Introduction to Orders and Replies

 7.2 Sample Letters

Unit 8 Payment and Settlement

 8.1 Introduction to International Payments

 8.2 Letters Concerning Payments

 8.3 Sample Letters

Unit 9 Packing and Shipment

 9.1 Introduction to Packing and Shipment

 9.2 Sample Letters

Unit 10 Insurance

 10.1 Introduction to Insurance

 10.2 Letters Concerning Insurance

 10.3 Sample Letters

Unit 11 Complaints/Claims and Adjustments

 11.1 Introduction to Complaints/Claims and Adjustments

 11.2 Sample Letters

PART Ⅱ Other Practical Business Writings

Unit 12 E-mail Writing

 12.1 Introduction to E-mail Writing

 12.2 Sample E-mails for Business Communication

Unit 13 Memo Writing

 13.1 Introduction to Memo Writing

 13.2 Sample Memos

Unit 14 Minutes Writing

 14.1 Introduction to Minutes Writing

 14.2 Sample Minutes

Unit 15 Business Report Writing

 15.1 Introduction to Business Report Writing

 15.2 Types of Reports

 15.3 Sample Reports

Unit 16 Contract Writing

 16.1 Introduction to Contract Writing

 16.2 Sample Contracts

Appendix Ⅰ 常用商务英语缩略语

Appendix Ⅱ 常用电子邮件缩写词、首字母组合和行话

References