As the twenty-first century approaches, the world is undergoing enormous change, a process of great upheaval and great possibility. In just a few short years,we have witnessed the dawn of postindustrial society,the advent of the information age, the rush to computerization, the birth of biotechnology,and not the least of these changes, the human-rela-tions revolution.

  INTRODUCTION The Human-Relations Revolution

1 Finding the Leader in You

2 Starting to Communicate

3 Motivating People

4 Expressing Genuine Interest in Others

5 Seeing Things from the Other Person's Point of View

6 Listening to Learn

7 Teaming Up for Tomorrow

8 Respecting the Dignity of Others

9 Recognition, Praise, and Rewards

10 Handling Mistakes, Complaints, and Criticism

11 Setting Goals

12 Focus and Discipline

13 Achieving Balance

14 Creating a Positive Mental Attitude

15 Learning Not to Worry

16 The Power of Enthusiasm

CONCLUSION

Making It Happen