Chapter 1 Basic Knowledge of Business Letter Writing
Chapter 2 Establishing Business Relations
Chapter 3 Inquiries and Replies
Chapter 4 Making Quotations and Offers
Chapter 5 Counteroffer and Acceptance
Chapter 6 Placing＆Confirming an Order
Chapter 7 Terms of Payment
Chapter 8 Packing and Shipment
Chapter 9 Insurance
Chapter 10 ComplaintClaim and Settlement
Key
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