吴玉伦编著的《跨文化交流与沟通》共分十二章，分别论述了学习跨文化交流的重要意义、交流与文化、文化观念、文化偏见、语言与文化、非语言交流、社会交往、人际关系、跨文化环境、跨文化能力、跨文化适应以及跨文化训练。目的为帮助学生和读者在跨文化交流与沟通中掌握相应的技巧及提高相应的能力。

跨文化交际学始于美国，随着经济全球化时代的到来，不同文化背景的人们之间交流日益频繁，人们提升自身跨文化交流能力的需要日显突出。吴玉伦编著的《跨文化交流与沟通》综合国内外专家多年研究成果，对跨文化交流与沟通进行了系统论述。《跨文化交流与沟通》共分十二章，分别论述了学习跨文化交流的重要意义、交流与文化、文化观念、文化偏见、语言与文化、非语言交流、社会交往、人际关系、跨文化环境、跨文化能力、跨文化适应以及跨文化训练。目的为帮助学生和读者在跨文化交流与沟通中掌握相应的技巧及提高相应的能力。

Chapter 1 The Importance of Studying Intercultural Communication

 Importance of Intercultural Communication

 Imperative for Intercultural Competence

 The International Imperative for Intercultural Competence

 The Challenge of Living in an Intercultural World

Chapter 2 Communication and Culture

 Communication

 Defining Communication

 Characteristics of Communication

 Interpersonal Communication

 Culture

 Approaches to Defining Culture

 Defining Culture for the Study of Communication

 Culture and Related Terms

 Culture and Nation

 Culture and Race

 Culture and Ethnicity

 Why Culture Differ

 Forces that Maintain Cultural Differences

 History

 Ecology

 Technology

 Biology

Chapter 3 Cultural Diversity in Perception

 Understanding Perception

 Culture and Perception

 Beliefs

 Value

 Cultural Patterns

 Diverse Cultural Patterns

 Hofstede's Value Dimesions

 Individualism - collectivism

 Uncertainty Avoidance

 Power Distance

 Masculinity and Femininity

 Human Nature Orientation

 Relationship of Humankind to Nature

 Time Orientation

 Activity Orientation

 Hall's High- context and Low-context Communication

 Harris and Moran Summarize This Dimension as Follows

 Other Dimensions

 Formality and Informality

 Assertiveness and Interpersonal Harmony

Chapter 4 Cultural Biases

 Social Categorizing

 Ethnocnetrism

 Stereotyping

 Prejudice

 Discrimination

 Racism

 Overcoming Cultural Biases

Chapter 5 Language and Culture

 Words and Meaning

 The hnportance of Language

 Language and Culture

 Culture and Meaning

 Culture and the Use of Language

 Foreign Languages and Translation

 Vocabulary or Lexical Equivalence

 Idiomatic and Slang Equivalence

 Grammatical - syntactical Equivalence

 Experiential - cultural Equivalence

 Working with a Translator

Chapter 6 Nonverbal Communication

 Definition of Nonverbal Codes

 Characteristics of Nonverbal Codes

 Relationship of Nonverbal to Verbal Communication

 Cultural Universals in Nonverbal Communication

 Functions of Nonverbal Communication

 Repeating

 Complementing

 Substituting

 Regulating

 Contradicting

 Nonverbal Communication: Guidelines and Limitations

 Nonverbal Communication and Culture

 Body Behavior General Appearance and Dress

 Body Movement; Kinesics

 Posture

 Gestures

 Facial Expressions

 Eye Contac and Gaze

 Touch

 Smell

 Paralanguage

 Space and Distance

 Personal Space

 Seating

 Furniture Arrangement

 Time

 Informal Time

 Past, Present and Future

 Monochronic (M - time) and Polychronic (P - time) Classifications

 Silence

Chapter 7 Actions and Social Contacts

 Acts as a form of Communication

 Communications Model and Acts

 Ritualized and Nonritualized Acts

 Ritualized Events

 Nonritualized Events

 Phatic Communion and "Small Talk"

 Use of Sentence Types

 Favors, Requests and Demands

 Suggestion and Offers of Help

 Jokes and Humor

 Meetings and Social Encounters

 Visiting

 Gift Giving and Receiving

 Eating and Drinking

 Life Cycle Events

 Illness

 Violation of Rules

 Dialogues with Acts

 Structure of Linguistic Interaction

 Terms of Address

 Conversational Analysis: Role and Turn Taking

 Summary

Chapter 8 Interpersonal Relationships

 Cuhutal variations in Interpersonal Relationship Types of Interpersonal Relationships

 The Maintenance of Face in Interpersonal Relationship

 Types of Face Needs

 Face Work and Interpersonal Communication

 Facework and Intercultural Communication

Chapter 9 Intercultural Contexts

 The Health Care Setting

 Explanations, Treatment and Prevention of Illness

 Cultural Variations in the Cause of Illness

 Cultural Variations in Treatment of Illness

 Cultural Variations in the Prevention of Illness

 Religion, Spirituality and Health Care

 The Educational Context

 The Business Context

Chapter 10 Intercultural Communication Competence

 Intercultural Communication and Related Terms

 Intercultural and Intra- cultural Communication

 Interethnic and Interracial Communication

 Cross- cultural and Intercultural Communication

 International and Intercultural Communication

 Competence and Intercultural Communication

 Intercultural Communication Competence

 Approaches to the Study of Intercultural Competence

 The Components of Intercultural Competence

Chapter 11 Intercultural Adaptation

 Sojourner Adaptation

 Cultural Shock

 Effectiveness

 Adaptive Change

 Personal Development

 Conceptualizing the Adaptation Process

 Factors Influencing the Adaptationrate

 Adaptive Changes

 Studies of Immigrants and Sojourners must be Integrated

Chapter 12 Intercultural Training

 Information, or Fact - oriented Training

 Attribution Training

 Cultural Awareness

 Cognitive - behavior Modification

 Experiential Learning

 Training Collectivists to Interact with Individualists

 Training Individualists to Interact with Collectivists

References