程丛喜编著的《实用旅游英语听说教程》的主要内容分为以下三个部分。第一部分：共八个章节，每个章节包括三段实用情景对话及一篇相应的英文，其内容涉及导游迎接客人，带领客人吃、住、行、游、购、娱及欢送客人八个方面的工作程序及相关语言的听说训练。第二部分：共十二个章节，每个章节包括几段实用情景对话及一篇相应的英文，其内容涉及领队带领出境游客人在海外旅游的工作程序及相关语言的听说训练。第三部分：共两个章节，其内容涉及导游业务及导游基础知识方面的英语问答训练。

程丛喜编著的《实用旅游英语听说教程》主要内容分为以下三个部分。第一部分：共八个章节，每个章节包括三段实用情景对话及一篇相应的英语文章，内容涉及导游迎接客人，带领客人吃住行游购娱及欢送客人八个方面的工作程序及相关语言的听说训练。第二部分：共十二个章节，每个章节包括几段实用情景对话及一篇相应的英语文章，其内容涉及领队带领出境游客人在海外旅游的工作程序及相关语言的听说训练。第三部分：共两个章节，内容涉及导游业务及导游基础知识方面的英语问答训练。

《实用旅游英语听说教程》和翻译导游及领队的实际工作密切结合，既可作为高等院校旅游管理专业、外语专业和高等旅游职业教育教学用书，又可作为广大导游及领队从业人员、英语导游资格证和等级证培训或相关专业的参考用书。

PART I  ABOUT INBOUND TOUR GUIDES

Chapter 1 Meeting the Tourists

 Section 1  Situational Conversations

Conversation 1  Meeting the New Arrivals at the Airport

Conversation 2 Going Through the Customs Formalities

Conversation 3 On the Way to the Hotel

 Section 2 Complete the Following Passage A Welcome Speech

Chapter 2 Accommodation

 Section 1  Situational Conversations

Conversation 1  Checking in

Conversation 2  Handling Complaint about the Housekeeping Service

Conversation 3  Checking out

 Section 2 Complete the Following Passage Lily Hotel

Chapter 3 Dining

 Section 1  Situational Conversations

Conversation 1  Seating the Guests

Conversation 2 At the Chinese Restaurant

Conversation 3  At the Western Restaurant

 Section 2 Complete the Following Passage Beijing Roast Duck

Chapter 4 Transportation

 Section 1  Situational Conversations

Conversation 1  Asking the Way

Conversation 2  Booking Tickets

Conversation 3  Leading a Tour Group to Take the Train

 Section 2 Complete the Following Passage Public Transportation of Beijing

Chapter 5 Sightseeing

 Section 1  Situational Conversations

Conversation 1  Conducting a Sightseeing Tour in Hangzhou

Conversation 2 Taking a Natural Scenery Tour in China

Conversation 3 Visiting the Jade Buddha Temple

 Section 2 Complete the Following Passage The Yangtze Three Gorges

Chapter 6 Shopping

 Section 1  Situational Conversations

Conversation 1  At the Arts and Craft Store

Conversation 2  At the Department Store

Conversation 3  At the Souvenir Department

 Section 2  Complete the Following Passage Shanghai Carpet Factory

Chapter 7 Entertainment

 Section 1  Situational Conversations

Conversation 1  Talking about the Recreation and Fitness Center

Conversation 2  Booking Tickets for Beijing Opera

Conversation 3  Making Appointment

 Section 2 Complete the Following Passage

Peking Opera

Chapter 8 Farewell

 Section 1  Situational Conversations

Conversation 1 Bidding Farewell to the Tourist

Conversation 2 Checking in at the Airport

Conversation 3 Seeing the Tourist off

 Section 2 Complete the Following Passage A Farewell Speech

PART II  ABOUT OUTBOUND TOUR LEADERS

Chapter 1 At the Airport &the Duty of a Tour Leader

 Section 1  Situational Conversations

Conversation 1  At the Information Desk

Conversation 2 At the Check-in Counter

Conversation 3  Going Through Security Check

Conversation 4 At the Transfer Desk

Conversation 5 Luggage Claim

Conversation 6 Handling the Immigration Procedures

 Section 2 Complete the Following Passage The Duty of a Tour Leader

Chapter 2 On Board the Plane &Air Travel Tips

 Section 1  Situational Conversations

Conversation 1  Asking for Drinks

Conversation 2 Meals on Board

Conversation 3 Airsickness

Conversauon 4 Feeling a Little Cold

Conversation 5 Asking for Entry Cards & Customs Declarations

Conversation 6 Inquiry

 Section 2  Complete the Following Passage Air Travel Tips to Make Your Flight Easier

Chapter 3 At the Hotel

 Section 1  Situational Conversations

Conversation 1  Check in

Conversation 2  Room Service

Conversation 3  Wake-up Call Service

Conversation 4  Laundry Service

Conversation 5  Check Out

Conversation 6 Reservation

 Section 2 Complete the Following Passage Classifications of Hotel

Chapter 4 At the Restaurant & Bar

 Section 1  Situational Conversations

Conversation 1  Arranging the Tour Group to Have Meal

Conversation 2  Ordering Dinner

Conversation 3  Bill Payment

Conversation 4 At the Bar

 Section 2 Complete the Following Passage Western Table Etiquettes

Chapter5 Shopping

 Section 1  Situational Conversations

Conversation 1  Buying Cosmetics

Conversation 2 Buying Watches

Conversation 3 Buying Some Fish Oil and Sheep Oil Skin Care Items

Conversation 4  Buying Fruits

Conversation 5  Returning Goods for a Refund

Conversation 6  In the Duty-Free Shop

Conversation 7  Tax Refund

 Section 2 Complete the Following Passage Hong Kong--The Shopping Paradise

Chapter 6 Traffic

 Section l  Situational Conversations

Conversation 1  Taking a Taxi

Conversation 2 Taking a Bus

Conversation 3  Taking the Subway

 Section 2 Complete the Following Passage London's 5 Airports

Chapter 7 Sightseeing and Entertainment

 Section 1  Situational Conversations

Conversation 1  Buying Admission Tickets

Conversation 2 Watching a Song and Dance

Conversation 3  Taking a Group Picture

Conversation 4 At the Recreational Center

 Section 2 Complete the Following Passage The Floating City without Auto

Chapter 8 About the Safety Abroad

 Section 1  Situational Conversations

Conversation 1  Reporting to the Police

Conversation 2 About Security in the Hotel

 Section 2 Complete the Following Passage Safety Tips in Rome

Chapter 9 Making a Call

 Section 1  Situational Conversations

Conversation 1  Making a Call Back to China

Conversation 2  Making an Overseas Call to America

Conversation 3  Making a Long-Distance Call

Conversation 4  Making a Collect Call

 Section 2 Complete the Following Passage How to Make a Phone Call to the USA from London

Chapter 10 At the Post Office

 Section I  Situational Conversations

Conversation 1  Posting a Letter to China

Conversation 2  Mailing a Parcel to China

Conversation 3 Buying Some Stamps

 Section 2  Complete the Following Passage Information on the U. S. Postal Service

Chapter 11 At the Bank

 Section 1 Situational Conversations

Conversation 1  Opening a Savings Account at the Bank

Conversation 2 Opening a Checking Account at the Bank

Conversation 3 Changing Some Money at the Bank

Conversation 4 Drawing Some Money from the Automatic Teller Machine (ATM)

Conversation 5  Changing the Traveler's Cheek

Conversation 6  Changing Japanese Yen into US Dollars

 Section 2 Complete the Following Passage Credit Cards & Money Exchange Abroad

Chapter 12 How to See a Doctor Abroad

 Section 1 Situational Conversations

Conversation 1  Treating the Flu

Conversation 2 Treating the Virus Infection

Conversation 3  Prescribing

 Section 2 Complete the Following Passage How to See a Doctor in England

PART Ⅲ QUESTIONS &ANSWERS ABOUT PROFESSIONAL GUIDES'OPERATION AND GENERAL TOURISM KNOWLEDGE

Chapter 1 Questions and Answers on Professional Guides' Operation

Chapter 2 Questions and Answers on General Tourism Knowledge

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