本书力图将培养学习者的专业技能、外语沟通能力以及跨文化交际意识结合在一起,内容丰富,可操作性强。为了满足实际工作的需要,本书主要分为四部分。第一部分为出境领队、工作程序及技能,内容包括领队工作的定义、性质、必须具备的资格、工作程序与技能以及常用表格等;第二部分为情境对话,包括在机场、在飞机上、通过海关、与导游配合、在餐厅、在酒店、购物、在医院、在银行等主要场景;第三部分为旅游目的地的文化,包括西方的主要礼仪和主要节日;最后的附录部分包括国际旅游常用标志、专业词汇表等内容。
本书每章的开头针对本章的要点,都设有学习目的。每章后的复习题便于学生了解自己对本章知识点的掌握程度。复习题的设计力图贴近旅游工作实践,作为另一种学习方式,利于学生学以致用。
PART Ⅰ OUTBOUND TOUR LEADER & WORKING PROCEDURES AND SKILLS
UNIT 1 OUTBOUND TOUR LEADER
Working Definition of Tour Leader
Nature of the Work
Duties of Tour Leaders
Working Conditions
UNIT 2 QUALIFICATIONS
Skills and Personal Qualities
Knowledge Required
General Knowledge
Getting In
Those Who Cannot Qualify As a Tour Leader
UNIT 3 WORKING PROCEDURES AND SKILLS
Preparation
Departure and Arrival
Hotel Check - in/Out
Sightseeing
UNIT 4 BEING PREPARED FOR CONTINGENCIES ANDA GOOD
ENDING
Preparation for Contingencies
Relocating a Lost Tourist
Avoiding Healthy Problems
Fulfilling a Tour
UNIT 5 FORMS
Customs Declaration Form
Form I- 94 Arrival/Departure Record
Visa Application Form
PART Ⅱ SITUATIONAL DIALOGUES
UNIT 6 AT THE AIRPORT
Dialogues
Culture and Travel Tips
UNIT 7 ON THE PLANE
Dialogues
Culture and Travel Tips
UNIT 8 PASSING THE CUSTOMS
Dialogues
Culture and Travel Tips
UNIT 9 COOPERATING WITH THE LOCAL GUIDE
Dialogues
Culture and Travel Tips
UNIT 10 IN THE RESTAURANT
Dialogues
Culture and Travel Tips
UNIT 11 AT THE HOTEL
Dialogues
Culture and Travel Tips
UNIT 12 AT THE BANK
Dialogues
Culture and Travel Tips
UNIT 13 IN THE SHOP
Dialogues
Culture and Travel Tips
UNIT 14 AT THE HOSPITAL
Dialogues
Culture and Travel Tips
UNIT 15 AT THE POLICE OFFICE
Dialogues
Culture and Travel Tips
PART Ⅲ CULTURES IN THE DESTINATION COUNTRIES
UNIT 16 MANNERS
Polite Manners
Table Manners
UNIT 17 MAIN WESTERN FESTIVALS
Christmas
Easter
Halloween
Thanksgiving
APPENDIX
1.International Telephone Codes and Time Differences
2.Currencies and Symbols
3.Weights and Measures
4.Special Terms
5.Useful Vocabulary at the Airport
6.International Signs
7.Forms
8.Notices in Public
REFERENCES