本书根据东北财经大学出版社的修订要求，坚持任务中心原则、坚持贴近行业之初衷，设定每单元的任务目标、主题思想、服务理念、实用话题、工作流程，对全书进行了必要的梳理和修正。作者对书中各部分所发现的错漏之处作了纠正和补充，较大幅度地调整了练习部分，使每课的练习形式与内容保持一致，竭力做到课文、会话、练习相辅相成，构成一个有机整体。还为学员提供多层任务平台，提供提高交际能力和认知能力的机会，提供饭店英语“结构一功能”训练的多种手段，进一步突现本教材的系统性、灵活性和应用性。另外，为方便教学，本书还为任课教师提供了练习答案和PPT网上教学资源。可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。

Unit One An Overview of the Hotel Business

 Text A A Brief History of the Hotel Industry

 Text B Hotels and Their Classifications

 Dialog Ⅰ At the Human Resources Department

 Dialog Ⅱ Orientation (1) --Ethics Integrity

 Dialog Ⅲ Orientation (2) --Grooming

 Exercises

Unit Two Front Office(Ⅰ)

 Text A Front Office

 Text B Reservation

 Dialog Ⅰ A Long Distance Call Reservation

 Dialog Ⅱ A Group Reservation

 Dialog Ⅲ Revising the Reservation

 Exercises

Unit Three Front Office(Ⅱ)

 Text A Check-in

 Text B Guest Services

 Dialog Ⅰ Receiving Walk-in Guests

 Dialog Ⅱ Extending the Stay

 Dialog Ⅲ Orientation on Concierge's Work

 Exercises '

Unit Four Front Office(Ⅲ)

 Text A Check-out

 Text B Cashier and Night Auditor

 Dialog Ⅰ Foreign Currency Exchange

 Dialog Ⅱ Check-out

 Dialog Ⅲ Checking Guest Account

 Exercises

Unit Five Communications

 Text A Communications

 Text B Telephone Room

 Dialog Ⅰ Sending a Fax

 Dialog Ⅱ Printing

 Dialog Ⅲ Telephone Service

 Exercises

Unit Six Housekeeping

 Text A Housekeeping Department

 Text B Guestroom Cleaning

 Dialog Ⅰ Chamber Service

 Dialog Ⅱ Laundry Service

 Dialog Ⅲ Baby-sitting Service

 Exercises

Unit Seven Food Service

 Text A Organization of Food and Beverage Department

 Text B Restaurant Service

 Dialog Ⅰ Taking Orders

 Dialog Ⅱ Room Service

 Dialog Ⅲ Banqueting Service

 Exercises

Unit Eight Beverage Service

 Text A Beverage Service

 Text B Wine Facts

 Dialog Ⅰ At a Restaurant

 Dialog Ⅱ Bar Service

 Dialog Ⅲ Liqueur Service

 Exercises

Unit Nine Kitchen

 Text A Kitchen Planning

 Text B Types of Kitchen

 Dialog Ⅰ Bakery

 Dialog Ⅱ Cold Items

 Dialog Ⅲ Working as the CheFs Assistant

 Exercises

Unit Ten Recrcation(Ⅰ)

 Text A Recreational Center

 Text B Recreational Offerings at Resorts

 Dialog Ⅰ At the Indoor Swimming Pool

 Dialog Ⅱ At the Bowling Room

 Dialog HI At the Gymnasium

 Exercises

Unit Eleven Recrcation(Ⅱ)

 Text A Searching for a Healthier Lifestyle

 Text B Common Recreational Activities

 Dialog Ⅰ "Sauna Is One of the Great Pleasure of Life"

 Dialog Ⅱ "Massage not only Relaxes the Muscles but also Eases the Pain"

 Dialog Ⅲ "I Would Like to Try a New Hair Style This Time"

 Exercises

Unit Twelve Shopping

 Text A Hotel Shop

 Text B Shopping on the Web

 Dialog Ⅰ Showing the Guests around the Arcade

 Dialog Ⅱ Buying Silk Fabrics

 Dialog Ⅲ At the Chinese Folk Art Counter

 Exercises

Unit Thirteen Security

 Text A Hotel Security (Ⅰ)

 Text B Hotel Security (Ⅱ)

 Dialog Ⅰ Orientation on Fire Preventing and Fire Fighting

 Dialog Ⅱ Preventing a False Claim

 Dialog Ⅲ Offering First Aid

 Exercises

Unit Fourteen Engineering and Maintenance

 Text A Engineering and Maintenance

 Text B Maintenance Activities

 Dialog Ⅰ The Maintenance in the Guest Room

 Dialog Ⅱ A Car Servicing Appointment

 Dialog Ⅲ Dealing with an Elevator Accident

 Exercises

Unit Fifteen Marketing

 Text A Marketing and Selling

 Text B Common Sales Tools

 Dialog Ⅰ Convention Sales Call

 Dialog Ⅱ Extending the Sale

 Dialog ⅠtI Talking about Hotel Reservations

 Exercises

Unit Sixteen Controllers

 Text A Controllers Department

 Text B Budgeting

 Dialog Ⅰ Normal Credit Control

 Dialog Ⅱ Daily Income Audit

 Dialog Ⅲ Month-end Stock Take

 Exercises

Unit Seventeen General Manager

 Text A The General Manager

 Text B The General Manager's Meetings

 Dialog Ⅰ Solving the Guest's Complaint

 Dialog Ⅱ Increasing the Average Rates

 Dialog Ⅲ Making Travel Preparations

 Exercises