UNIT TITLE
1.Greetings & introductions
TOPICS & SKILLS
Greetings
Introductions
Nationalities
Jobs and office tasks
GRAMMAR
Simple present Adverbs of frequency
CULTURE
Using first names
UNIT TITLE
2.Welcoming visitors
TOPICS & SKILLS
Small talk
Making offers
Office departments
Showing someone around the office
Organization chart
GRAMMAR
Present continuous Prepositions of position
CULTURE
Small talk disasters
UNIT TITLE
3.Telephoning
TOPICS & SKILLS
Taking messages
Telephoning language
Numbers and spelling
Making appointments
GRAMMAR
Present continuous with a future meaning
CULTURE
Goodbye, secretaries!
UNIT TITLE
4.Facts & figures
TOPICS & SKILLS
Charts and graphs
Taking minutes
Getting information right
Saying figures
GRAMMAR
Simple past Question words
CULTURE
Working mothers
Simulation 1
TOPICS & SKILLS
Alex Flscher and Terry Jenkins arrange a meeting
UNIT TITLE
5.Requests & offers
TOPICS & SKILLS
Letter of invitation
Requests and offers
Travel arrangements
Giving directions
GRAMMAR
Modal verbs in requests and offers
CULTURE
Keeping the harmony
UNIT TITLE
6.Dealing with problems
TOPICS & SKILLS
Complaints and apologies
Offering a solution
Making suggestions
Office equipment
Placing orders
GRAMMAR
will vs going to
CULTURE
How sorry are you?
UNIT TITLE
7.Putting it in writing
TOPICS & SKILLS
A letter of application & CV
Job ads and an interview
Emails, letters, faxes, memos and text messages
Key phrases for correspondence
GRAMMAR
Present perfect and present perfect continuous
CULTURE
Getting personal
UNIT TITLE
8.Making decisions
TOPICS & SKILLS
Giving opinions
Agreeing and disagreeing
Saying thank you and goodbye
Chirs Meier and Pat Johnson wodk together to organize an international sales conference.
GRAMMAR
Comparatives and superlatives
CULTURE
A culture quiz
Simulation 2
TOPICS & SKILLS
Chris Meier and Johnson work together to organize an international sales conference