当今世界，是一个开放的世界。中国正在走向世界，世界也正在走向中国。在一些涉外行业中，处处都得说英语，时时都得讲英语，人人都得用英语。如果不会说英语或不能流利地讲英语就根本无法同外国人进行有效的沟通，也就无法胜任工作。

本书突出专业性，紧扣行业实务不放松。同时配有清晰地道的英语朗读，随意定位播放，英文字幕同步播放，帮你熟悉语音、语调、辨识连读、略读，显著提高听觉反应能力。在《酒店职员会话篇》中，不仅撰写了关于酒店里前台接待员、客房服务员和话务员等常用的业务对话，而且还涉及了出租车司机和酒店中理发店、邮政业务等行业的业务内容。

Part One Conversational English for Receptionists

第一部分 前台接待员英语会话

1.Situational Dialogues 情景对话

1.1 Making Room Reservations

 预订房间

1.2 Greeting Guests

 欢迎旅I客

1.3 Checking In

 登记住宿

1.4 Showing a Guest to the Floor

 带客上楼

1.5 Changing Rooms

 调换房间

1.6 Being Fully Booked

 本店客满

1.7 Answering Inquiries

 回答问询

1.8 Helping to Look for Someone

 帮助找人

1.9 Checking Baggage

 寄存行李

1.10 Helping to Lookfor Baggage

 帮找行李

1.11 ReceivingVisitors

 接待访客

1.12 Giving Other Services

 其他服务

2.Commonly Used Expressions 常用语句

Part Two Conversational English for Room Attendants

第二部分 客房服务员英语会话

1.Situational Dialogues情景对话

1.1 Ushering a Guest into the Room

 带客进房

1.2 Introducing the Room Service

 介绍客房服务

1.3 Housekeeping

 整理房间

1.4 Serving a Guest

 为旅客服务

1.5 Changing Rooms

 调换房间

1.6 Taking a Message

 代客留言

1.7 Posting Letters for a Guest

 代寄信件

1.8 Forwarding Mail

 转送邮件

1.9 Having Business Cards Made

 代印名片

1.10 Meeting Visitors

 接待访客

1.11 Offering Repair

 提供修理

1.12 Answering Inquiries

 回答问询

1.13 Offering Laundry Service

 洗衣服务

1.14 Inquiring After a Sick Guest

 问候病人

1.15 Congratulating a Guest on the Birthday

 祝贺生日

1.16 Looking for Lost Articles for a Guest

 为客找物

1.17 Making Compensations

 提出赔偿

1.18 Providing Traffic Information

 提供交通信息

1.19 Checking Out

 结账退房

2.Commonly Used Expressions 常用语句

Part Three Conversational English for Switchboard Operators

 第三部分 话务员英语会话

1.Situational Dialogues情景对话

1.1 Making an International Call

 国际长途

1.2 Making a Domestic Call

 国内电话

1.3 Making a House Phone Call

 酒店内线

1.4 Making a Direct Dialling Call

 直拨电话

1.5 Explaining Time Limit

 通话时限

1.6 Calculating Conversation Time

 通话时间

1.7 Offering Wake-up Service

 叫醒服务

1.8 Offering Answer Service

 代理通话

1.9 Dealing with Complaints from a Guest

 处理投诉

1.10 Explaining the Ways to Charge

 收费方式

1.11 Reporting Charges to a Guest

 通报话费

2.Commonly Used Expressions 常用语句

Part Four Conversational English for Cashie

第四部分 结账员英语会话

1.SituationalDialogues情景对话

1.1 Asking for Advance Deposit

 收预付款

1.2 Exchanging Money

 兑换货币

1.3 Settling a Bill by Cash

 现金结账

1.4 Settling a Billby Credit Card

 信用卡结账

1.5 Setting a Bill by Traveller'S Cheques

 支票结账

1.6 Separating Bills

 拆分账单

1.7 Checking the Items

 核对细账

1.8 Correctingthe Miscalculation

 改正错账

2.Commonly Used Expressions 常用语句

Part Five Conversational English for Taxi Drivers

第五部分 出租汽车司机英语会话

1.Situational Dialogues情景对话

1.1 Taking an Order for a Taxi

 接受订车

1.2 Greeting a Guest

 招呼旅客

1.3 Answering Inquiries

 回答问询

1.4 Talking About Driving

 谈论开车

1.5 Talking About the Weather

 谈论天气

1.6 Being Held Up in the Traffic

 行车受阻

1.7 Something Wrong with the Taxi

 车出毛病

1.8 Accepting Fares

 收取车费

1.9 Giving Directions

 为客指路

2.Commonly Used Expressions 常用语句

Part Six Conversational English for Other Hotel Clerks 

第六部分 酒店其他职员英语会话

1.Situational Dialogues情景对话

1.1 Booking a Train Ticket

 预订火车票

1.2 Booking Plane Tickets

 预订机票

1.3 Belling Stamps

 出售邮票

1.4 SendingParcels

 邮寄包裹

1.5 SendingaTelegram

 拍发电报

1.6 SendingSome Money

 汇寄钱款

1.7 Barbering a Male Guest

 男士理发

1.8 Doing Hair for a Female Guest

 女士做发

1.9 Developing Some Films

 冲洗胶卷

1.10 Printing Some Negfitives

 加印照片

2.Commonly Used Expressions 常用语句