本书共由12个单元和附录组成，每单元均由相关知识与写作指南、示范阅读、常用术语和表达以及交际园地等部分组成。相关知识和写作指南部分适当介绍了与主题相关的专业知识，详细阐述了写作原则和要领。示范阅读部分主要选取了具有代表性的范例供读者阅读与赏析，在阅读中体味与把握写作原则和要领。常用术语和表达部分主要是常见的专业术语和表达方式，供读者查询与记忆。交际园地部分包括翻译、完形填空和案例分析。

Unit 1 Introduction to Business Communication

1.1 Principles for Business Writing

1.2 Business Letter Style and Format

1.3 Sample Letters

1.4 Useful Terms and Expressions

1.5 Communication Laboratory

Unit 2 Establishing Business Relations

2.1 Introduction

2.2 Credit Enquiries

2.3 Information to Be Contained

2.4 Sample Letters

2.5 Useful Terms and Expressions

2.6 Communication Laboratory

Unit 3 Enquiries and Replies

3.1 General Introduction to Enquiries and Replies

3.2 Basic Principles for Sending Enquiries and Replies

3.3 Structures of Enquiries and Replies

3.4 Sample Letters

3.5 Useful Terms and Expressions

3.6 Communication Laboratory

Unit 4 Quotations, Offers and Counteroffers

4.1  General Introduction to Quotations, Offers and Counteroffers

4.2 Difference between Quotations and Offers

4.3 Guidelines for Offers

4.4 Guidelines for Counteroffers

4.5 Sample Letters

4.6 Useful Terms and Expressions

4.7 Communication Laboratory

Unit 5 Orders and Their Execution

5.1 General Introduction to Orders

5.2 Basic Contents of Orders

5.3 Replies to Orders

5.4 Sample Letters

5.5 Useful Terms and Expressions

5.6 Communication Laboratory

Unit 6 Payment

6.1 Payment Methods for Intemational Trade

6.2 Examples of Terms of Payment in Contracts

6.3 Letter of Credit

6.4 Sample Letters

6.5 Useful Terms and Expressions

6.6 Communication Laboratory

Unit 7 Packing

7.1 General Introduction to Packing

7.2 Packing Containers Used in International Trade

7.3 Marks

7.4 Examples of Terms of Packing in Contracts

7.5 Packing List

7.6 Letters on Packing

7.7 Sample Letters

7.8 Useful Terms and Expressions

7.9 Communication Laboratory

Unit 8 Shipment

8.1 Tramp and Liner

8.2 Transport Documents

8.3 Shipping Advice

8.4 Terms of Shipment in Contracts

8.5 Sample Letters

8.6 Useful Terms and Expressions

8.7 Communication Laboratory

Unit 9 Insurance

9.1 Introduction

9.2 Writing Guide

9.3 Sample Letters

9.4 Useful Terms and Expressions

9.5 Communication Laboratory

Unit 10 Complaints, Claims and Adjustments

10.1 General Introduction to Complaints, Claims and Adjustments

10.2 Principles for Making Complaints, Claims and Adjustments

10.3 Structures of Complaints, Claims and Adjustments

10.4 Sample Letters

10.5 Useful Terms and Expressions

10.6 Communication Laboratory

Unit 11 Contracts

11.1 Drafting Contracts

11.2 Sample Contracts

11.3 Useful Terms and Expressions

11.4 Communication Laboratory

Unit 12 Documentation in International Trade

12.1 Introduction

12.2 Commercial Documents

12.3 Transportation Documents

12.4 Finance Documents

12.5 Other Documents

12.6 Useful Terms and Expressions

Appendix 1 Foreign Trade Law of the People'sRepublic of China

Appendix 2 Uniform Customs and Practice forDocumentary Credits, UCP 600

Appendix 3 UN Convention of Contracts for theInternational Sale of Goods

References