As e-mail, instant messaging, and teleconferencing have become ubiquitous in the workplace, the oppor-tunities afforded by face-to-face communication have never been more important. Face-to-Face Communications for Clarity and Impact helps man-agers hone their communication skills--both verbal and non-verbal--and achieve astonishing outcomes that benefit themselves and their companies. Learn to:

Speak directly and confidently

Assert yourself in uncomfortable situations

Offer constructive criticism

Use the spoken word more effectively

The Results-Driven Manager series collects timely articles from Harvard Management Update and Harvard Management Communication Letter to help senior to middle managers sharpen their skills, increase their effectiveness, and gain a competitive edge. Presented in a concise, accessible format to save managers valuable time, these books offer authoritative insights and techniques for improving job performance and achieving immediate results.

Introduction 1

Using the Spoken Word Effectively

 Mastering the Art of Persuasion

    Betty A. Marton

 How to Bring About Change by Paying

Attention to What You and Others Say

    Loren Gary

 How to Make Your Case in 30 Seconds or Less

    Nick Wreden

Are You Asking the Right Questions?

    John Baldoni

 Is One-Dimensional Communication

 Limiting Your Leadership?

    Theodore Kinni

Using Nonverbal Communication 

 How to Listen

  Listening Is an Integral Part of Good

  Business Communication

    Richard Bierck

 The Truth Behind the Smile and Other Myths .

  Reading Body Language Is Important, but

  the Clues May Be Misleading

    Nick Morgan

 Are You Standing in the Way of Your

 Own Success?

    Nick Morgan

 What Your Face Reveals and Conceals

  Eight Communication Lessons from the

  Research Front

"Reading" Others' Signals

Get Around Resistance and Win Over

the Other Side

  Liz Simpson

How Can You Tell When Your Teammate

Is Lying?

Revealing the Hidden Clues to Deceit

 How to Speedread People

Communicating Under Pressure

 Don't Let Stress Strain Communication

    Anne Field

 Managing Anger

  Learn to Deal with It Effectively

    Richard Bierck

 When the Direct Approach Backfires,

 Try Indirect Influence

  Six Tactics for Getting Your Point Across with Subtlety

    Martha Craumer

 Is There Any Good Way to Criticize

 Your Coworkers ?

 An Expert Offers a Road Map to Successful Criticism

About the Contributors 155