本书是为高等职业院校民航相关专业“民航乘务英语”课程专门编写的活页式、工作手册式教材。全书在产教融合的视域下，打破学科体系、知识本位的束缚，基于空中乘务员岗位的真实工作过程，将课程内容重构为“航前准备”“迎接旅客”“安全演示和安全检查”“餐饮服务”“娱乐服务和免税品服务”“客舱应急处置”“着陆服务和航后讲评”7个工作项目，32个子任务。每个模块包含项目介绍、产出任务单、典型任务、进阶任务、实训任务单、实训任务评价表，部分模块还包含创新任务。
本书编写遵循“深化产教融合，强化应用实践”的原则，引导学生有的放矢地分类学习常用对话，熟悉专业术语，掌握工作流程，同时适当增加拓展知识和案例分析，拓展并深化了专业知识学习的广度与深度。本书内容对标岗位职业标准，旨在营造航空产业文化氛围，内化学生岗位核心能力，提升学生的可持续发展能力，落实工学结合，达成德技并修。
本书可作为高等职业院校空中乘务专业、民用航空公司客舱乘务员培训教学用书，还可供空中乘务职业技能等级证书备考人员学习参考。

Preface
Project 1 Preparation for the Flight
Part 1 Pre-flight Briefing
Part 2 Pre-flight Check
Project 2 Passenger Reception
Part 1 Leading Passengers
Part 2 Baggage Handling
Project 3 Safety Demonstration and Safety Check
Part 1 Safety Demonstration
Part2 Safety Check
Project 4 Catering Service
Part 1 Beverage Service
Part 2 Special Meal Service
Part 3 Meal Service
Project 5 In-flight Entertainment and Duty-free Sales
Part 1 In-flight Entertainment Service
Part 2 In-flight Duty-free Sales Service
Project 6 Emergency and First Aid
Part 1 Decompression
Part 2 Cabin Fire
Part 3 First Aid
Project 7 Landing Service and Post-flight Commentary
Part 1 Preparations before Landing
Part 2 Landing Service
Part 3 Post-flight Commentary
Civil Aviation Crew English Simulation Test l
Part I Vocabulary & Structure
Part II Reading Comprehension
Part III Cloze Test
Part IV Translation
Civil Aviation Crew English Simulation Test Il
Part I Vocabulary & Structure
Part II Reading Comprehension
Part III Cloze Test
Part IV Translation
References