本书共分为两个部分。第一部分包括九个单元，分别介绍票务，车站服务，安全检查，乘车服务，餐饮服务，乘务播音，突发情况的应急处理，乘务员服务规范的经典句型、常用对话及铁路相关知识方面的阅读材料。第二部分为附录，包括国内主要旅游景点、场所名录、地方特色小吃及铁路常用专业词汇与短语。
本书面向高速铁路和轨道交通行业一线的服务人员，适于有一定英语基础的人员学习铁路行业服务英语。本书可作为高职院校、中等职业学校、交通技工学校等高速铁路服务、轨道交通服务、地铁服务等相关专业的教学用书，也可以作为铁路职工或相关从业人员自学及培训用书。

Unit 1 Introduction
Part 1 Histo
Part 2 Definition
Part 3 Classification
Part 4 Development of High-speed Rail in China
Unit 2 Ticket Service
Part 1 Book the Tickets
Part 2 Buy the Tickets
Part 3 Refund the Tickets
Part 4 Check the Tickets
Unit 3 Station Service
Part 1 Directing and Waiting
Part 2 Left Luggage
Part 3 Station Announcement
Unit 4 Security Inspection Service
Part 1 Baggage Search
Part 2 Personal Search
Part 3 Safety Regulations
Unit 5 On-train Service
Part 1 Seat and Baggage
Part 2 Internal Environment
Part 3 Vehicle Transfer
Unit 6 Dining Car Service
Unit 7 Announcement
Part 1 Common Announcement
Part 2 Safety Knowledge and Emergency Announcement
Unit 8 Emergency Treatment
Part 1 Fire Safety
Part 2 Emergency Disease
Part 3 Equipment Failure
Unit 9 Passenger Notes
Part 1 Conditions of Travel
Part 2 Passenger Safety Instructions
Part 3 Introduction to Security Facilities on Bullet Train
Part 4 Introduction to Service Facilities on Bullet Train
Part 5 Kind Reminders
Appendix 1 Key to Translation
Appendix 2 List of Scenic Spots
Appendix 3 Famous Snacks
Appendix 4 Words and Expressions of High-speed Rail Service
Bibliography