《英语导游模拟教程》是旅游管理专业教材，契合我国旅游专业教育现状。该书包括导游服务必备、导游服务流程和导游资格考试三个部分，其中导游服务流程包括迎接服务、沿途服务、住宿服务、行程讨论、餐饮服务、景区讲解服务、购物与纪念品、娱乐与文化、投诉与应急处理、送团服务等。该书讲解翔实、对话丰富、情景众多、导游讲解词实例充分，有助于学生进行陕西地区英语导游备考，并对英语导游服务工作者提供指导和参考。

《英语导游模拟教程》注重英语口语与导游实际工作相结合，力求体现英语语言与旅游服务的知识性、应用性和实践性，适合高等院校、应用型本科及高职高专旅游管理专业教学使用，同时可作为旅游企业服务与管理人员的培训教材，也可作为旅游从业人员提升英语口语和旅游服务能力的自学参考用书。

PART ONE Learn to Be a Tour Guide

Chapter One General Knowledge about Tour Guide

Ⅰ．Related Expressions and Definitions

Ⅱ．Types of Tour Guide

Ⅲ．Duties of Tour Guide

Ⅳ．Prerequisites for Becoming a Tour Guide

Ⅴ．Five Roles of Tour Guide

Ⅵ．Main Tasks for Tour Guide

Chapter Two Preparation Service

Ⅰ．Preparation Work

Ⅱ．Some Specific Tasks

Ⅲ．Pre-tour Preparation

Ⅳ．Planning a Tour

Ⅴ．Travel Schedules

PART TWO Working Procedures for Tour Guides

Chapter One Meeting and Greeting

Ⅰ．Meeting Service

Ⅱ．A Welcome Speech

Chapter Two Service on the Way to the Hotel

Ⅰ．Speeches for Service on the Way to the Hotel

Ⅱ．Sample Speeches of Service on the Way to the Hotel

Ⅲ．Dialogues for Service on the Way to the Hotel

Chapter Three Hotel Accommodation

Ⅰ．Hotel Introduction by a Tour Guide

Ⅱ．Room Reservation

Ⅲ．Registration

Ⅳ．Checking in

Ⅴ．Checking out

Chapter Four Itinerary Discussion

Ⅰ．Designing an Itinerary

Ⅱ．Discussing an Itinerary

Ⅲ．Announcing an Itinerary

Chapter Five Food and Beverage

Ⅰ．Chinese and Western Breakfast

Ⅱ．Eight Styles of Chinese Cuisine

Ⅲ．Services in the Restaurant

Ⅳ．Wine and Tea

Chapter Six Service on the Way to a Tourist Site

Ⅰ．General Introduction

Ⅱ．Speeches on the Way to a Tourist Site

Ⅲ．Dialogues on the Way to a Tourist Site

Chapter Seven Travelling on Site

Ⅰ．Tour Commentary Writing and Translation

Ⅱ．Introduction Proficiency for a Tour Guide

Ⅲ．Touring in Scenic Spots in Xi'an

Chapter Eight Shopping and Souvenir

Ⅰ．General Introduction

Ⅱ．Sample Dialogues on Shopping

Ⅲ．Local Tourist Souvenirs in Xi'an

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