本教材旨在提升空乘服务人员的英语运用能力，共16个单元，包括空乘英语和地勤英语。空乘英语包括迎宾和座位安排、飞行前安全检查、空中服务、饮食服务、免税品和娱乐、紧急事务、降落前后、飞行广播等常用空乘英语口语话题，地勤英语包括信息咨询、票务服务、值机服务、行李服务、飞机延误、转机和过境、贵宾服务、机场广播等话题。教学活动形式包括听、说、读、译等。

Part One Oral English for Cabin Crew
Unit 1 Welcoming Aboard and Seat Arrangement
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 2 Pre-flight Cabin Check
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 3 In-flight Service
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 4 Meal and Beverage Services
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 5 Duty-Free Sales and Entertainment
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 6 Emergency Procedures
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 7 Before and After Landing
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 8 In-flight Announcement
Basic Terms
Language Focus
Announcements
Exercises
Further Learning
Part Two Oral English for Ground Crew
Unit 9 Information Inquiry
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 10 Ticket Service
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 11 Check-in Service
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 12 Baggage Service
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 13 Flight Delay
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 14 Transfer and Transit
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 15 VIP Service
Basic Terms
Language Focus
Situational Dialogues
Exercises
Further Learning
Unit 16 Announcement
Basic Terms
Language Focus
Announcements
Exercises
Further Learning
References