本教材为江苏省在线开放课程“空中乘务情境会话（中英双语)”的配套教材，获评江苏省优秀培育教材，并被列入国家“十三五”规划教材。
教材编写以客舱服务工作流程为主线，以空中乘务员岗位为核心，围绕“客舱服务工作情境”，设计了“Regular On-board Service”和“Special On-board Service”两个模块，共7个大情境，28个子情境。新版教材聚焦民航业新动态，体例与内容均作了相应的更新，将行业前沿的公共卫生安全新要求融人教材，增设了 Suspected Infectious Diseases等情境，并完成了教材的数字化改革，各章首页可扫码观看本章配套的动画视频。
教材整体设计针对空乘专业学生和社会学者，着力于分类认知任务、学习典型对话、熟悉高频语句、掌握专业词汇、应用拓展知识、探究案例分析，帮助学生领会职业标准、感悟航空文化，轻松使用英语口语应对客舱服务中的各类常规工作、个性服务和突发状况，有效内化岗位工作能力，提升职业可持续发展能力。

Regular On-board Service
SCENE 01 Boarding Service
Situation 01 Greetings and Seating Directions
Situation 02 Seating
Situation 03 Assisting with Overhead Storage
Situation 04 Lost and Found
SCENE 02 Prior to Takeoff
Situation 05 Welcome Announcement and Safety Check Announcement
Situation 06 Safety Demonstrating
Situation 07 Electronic Devices
Situation 08 Final Safety Check
SCENE 03 Cruising
Situation 09 Greetings and Airline Introduction
Situation 10 On-board Entertainment
Situation 11 Beverage Service
Situation 12 Meals
Situation 13 Duty-Free Sales
SCENE 04 Landing
Situation 14 Landing Announcement, Farewell and Greeting
Situation 15 Transit / Connecting and Stopover Announcement
Special On-board Service
SCENE 05 Passengers with Special Needs
Situation 16 Expectant Passengers
Situation 17 Passengers with Infants
Situation 18 Unaccompanied Minor
Situation 19 Disabled Passengers
Situation 20 Senior Passengers
Situation 21 Sickness
SCENE 06 First Class Service
Situation 22 Prior to Takeoff
Situation 23 Cruising
Situation 24 Prior to Landing
SCENE 07 Dealing with Different Situations
Situation 25 Delay
Situation 26 Complaints
Situation 27 Emergency
Situation 28 Suspected Infectious Diseases